Cafe Service Professional

Bluestone Lane; Manhattan Beach (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Bluestone Lane is looking for a Service Professional in Manhattan Beach, California. In this role, you will provide outstanding hospitality, educate guests on our premium menu items, and ensure a clean and organized environment. Strong interpersonal skills and a passion for service are essential.

You'll be responsible for various roles including hosting and serving, while maintaining high standards of beverage quality. Join our team and help create memorable experiences for our guests.

Qualifications

• 2 years experience working in a full-service restaurant.
• Passion for service and making others happy.
• Enjoy working as part of a team.

Responsibilities

• Provide exceptional hospitality experience.
• Educate guests about menu items.
• Maintain cleanliness and organization in the café.

Skills

2+ years experience in a full-service restaurant

Passion for providing great service

Team player

Ability to work in a fast-paced environment

Ability to lift up to 40lbs

DOH Accreditation or ServSafe Certified

Job description

Overview

The Service Professional is responsible for setting the tone in the café by providing an exceptional hospitality experience and following Bluestone Lane’s Steps of Service at all times. They are responsible for educating guests about the premium nature of Bluestone Lane menu items, anticipating guests’ needs, and maintaining friendly, engaging, and individualized service. They play a variety of roles throughout the day in the cafe: host, server, and barista. They promote the values, culture & purpose of Bluestone Lane based on our Key Success Factors: Human Connection, Premium Broad Product, Spend Through Service, and Beautiful Spaces.

Essential Functions

Human Connection:

• Welcomes the guest with a smile and explains the Bluestone Lane dining experience
• Builds strong connection with guests and makes them feel appreciated by learning names and creating a personal connection to build repeat business and a daily escape
• Guides guests on how to download and order from the app; can upsell and excite about rewards and loyalty
• Contributes positively to the team environment, working cohesively with one another to deliver exceptional experiences to guests

Premium Broad Product:

• Deep understanding of the menu in order to educate and excite guests about food and beverage options
• Holds highest standards of coffee/beverage quality and processes as gatekeeper for café

Spend through Service:

• Service tables with focus on upselling food and beverage; keen eye to refill beverages at the right time
• Work closely with back of house teammates to ensure accurate and efficient order placement to achieve food placement within 12 minutes of ordering
• Provides quality product with speed and accuracy

Beautiful Spaces:

• Participates in daily, weekly and monthly cleaning practices
• Maintains an organized and clean working environment
• Ensures coffee bar equipment and tools are always clean and fully functioning
• Completes store opening and closing procedures accurately and efficiently
• Always maintains grooming and uniform guidelines

This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Skills, Knowledge & Experience

• 2+ years experience working in a full-service restaurant
• Have a passion for providing great service and making others happy
• A team player and enjoys working on a team to achieve great performance
• Ability to work in a high demand, fast paced environment
• Ability to stand for extended periods and lift up to 40lbs
• DOH Accreditation and/or ServSafe Certified a plus

Working Environment

This position operates in a kitchen environment with equipment such as an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef’s knives. The employee is frequently exposed to heat, steam, fire and noise. The position occasionally requires the team member to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Authorization Requirements

• Able to work in the US