PATIENT SERVICES FOOD SERVICES ASSOCIATE II

CP01 Carilion Medical Center; Roanoke (VA); On-site; USD 23,956 - 33,544; Full time

Benefits offered by this job

Medical, Dental, Vision

Employer-funded pension

Paid time off

On-site fitness

Wellness app

Childcare discounts

Continued education and training

Job summary

Carilion Clinic in Roanoke, VA seeks a Full-time Food Services Associate II to lead daily department activities and ensure high‑quality food and nutrition services. You will coordinate with managers and staff, manage scheduling, and uphold food safety policies.

The role uses automated systems for patient meals and involves participation in hiring, staff development, and patient satisfaction initiatives. Requires a High School diploma or GED (or 1–3 years in nutrition/retail food service) and

Qualifications

• High School diploma or GED (or 2 years related experience).
• 1–3 years of related nutritional or retail food service experience.
• SERV‑Safe or Virginia Health Department certification; ability to obtain within the first year.

Responsibilities

• Lead daily department activities to assure quality food and nutrition services.
• Coordinate with managers and staff; schedule and adjust staffing as needed.
• Ensure compliance with food safety policies and conduct inspections readiness.
• Administer and document menus and patient meals using automated systems.
• Participate in hiring, staff development and patient satisfaction initiatives.

Skills

Interpersonal skills

Communication skills

Teamwork

Education

High School diploma/GED

Tools

Computer systems

Job description

Position Overview

Full‑time, variable hours. Location: 1906 Belleview Ave SE – Roanoke, VA. The Food Services Associate II leads daily department activities to deliver high‑quality food and nutrition services. The role requires coordination with managers and staff, scheduling, compliance with food safety policies, and participation in departmental initiatives.

Responsibilities

• Lead daily activities of the department to assure quality food and nutrition services.
• Assume responsibilities assigned by the manager and facilitate effective two‑way communication to resolve work‑site operational issues.
• Schedule and adjust staffing as appropriate to meet facility/service line goals.
• Maintain performance standards, food quality and sanitation, ensuring compliance with Food and Nutrition Services policies.
• Complete all general food service tasks as assigned.
• Participate in department activities and meetings, including orientation of co‑workers, patient/customer satisfaction initiatives, cost reduction initiatives, and inspection readiness.
• Review and verify all documentation daily; order and/or monitor food and supplies.
• Participate in the hiring process, staff development, and feedback.
• Administer and document menus and requests for patient food items using automated computer systems, including electronic medical records.

Qualifications

• High School diploma/GED or two years of related experience.
• 1 to 3 years of related nutritional or retail food service experience.
• Supervisory experience highly desirable.
• Required: SERV‑Safe certification or equivalent Virginia Health Department certification; ability to obtain certification within the first year of employment.
• Effective interpersonal, communication, and teamwork skills.
• Keyboarding or computer skills for automated computer systems, including electronic medical records preferred.
• Position is deemed emergency personnel during emergency weather conditions and may require travel to other Carilion work sites.

Compensation

$17.39 – $24.35 per hour, based on qualifications, credentials, education, and prior work experience. Does not include benefits or pension plan.

Benefits

• Comprehensive Medical, Dental, & Vision Benefits
• Employer‑Funded Pension Plan, vested after five years (Voluntary 403(b))
• Paid Time Off (accrued from day one)
• On‑site fitness studios and access to Carilion Wellness centers
• Health and wellness app, Personify Health
• Childcare discounts
• Continued education and training opportunities

Equal Opportunity Employer

Carilion Clinic is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veteran status. Carilion is a Drug‑Free Workplace.