Cafe Assistant Manager: Growth, Service & Ops

Workstream; Grand Blanc (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Tropical Smoothie Cafe is seeking a Crew Manager to lead operations at our Grand Blanc location. You will oversee front and back-of-house tasks, drive sales growth, and ensure top customer service while upholding brand standards.

You will monitor costs, manage staff development, and coordinate with marketing efforts to boost local store performance. A proven track record in restaurant leadership is essential.

Qualifications

• Must have at least 1 year of managerial experience in restaurant/fast-casual
• Experience recruiting, hiring, training and developing staff
• Proven ability to grow sales and deliver customer service excellence
• Track record of managing costs and labor efficiently
• Strong understanding of P&L reports and budgets
• Basic computer skills including Word, Excel and Outlook
• Excellent verbal and written communication

Responsibilities

• Monitor sales growth and cost control against budget and performance
• Maintain customer satisfaction and brand loyalty
• Present a professional image while upholding sanitation and appearance standards
• Communicate and stay updated on marketing materials
• Execute marketing and sales programs per guidelines
• Develop cafe sales by building relationships and local marketing

Skills

Management experience

Recruiting

Training & development

Sales growth

Customer service

Operations excellence

Cost of goods & labor

P&L awareness

Basic computer skills

Communication skills

Tools

Microsoft Word

Excel

Outlook

Job description

Tropical Smoothie Cafe is seeking a Crew Manager to lead operations at our Grand Blanc location. You will oversee front and back-of-house tasks, drive sales growth, and ensure top customer service while upholding brand standards.

You will monitor costs, manage staff development, and coordinate with marketing efforts to boost local store performance. A proven track record in restaurant leadership is essential.