Caesars Rewards Representative - Full Time (Harrah's LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

Caesars Entertainment in Las Vegas is seeking team members to solicit and identify new premium Caesars Rewards customers on the casino floor, providing fast, friendly service while signing up players and entering data accurately.

You will create Total Rewards cards, promote programs, and maintain customer information with high data-entry standards, while adhering to attendance guidelines and working across shifts.

Qualifications

• High school diploma or GED.
• Read, write, speak and understand English.
• Excellent interpersonal and customer service skills.
• Must be able to type 30 WPM and use a 10-key.

Responsibilities

• Solicit and identify new premium slot customers on the casino floor.
• Issue point vouchers and complimentary items as designated by accounts.
• Greet, converse with customers, create/promote Total Rewards cards and programs.
• Maintain database integrity through high standards of data entry.
• Protect customers’ rewards and credit lines.
• Promote Caesars Palace and related promotions to guests.
• Meet attendance guidelines and comply with policies.

Skills

Customer service

Interpersonal communication

Data entry

English literacy

Teamwork

Education

High school diploma or GED

Tools

Casino Management Systems

10-key

Computer basics

Job description

Job Description

Solicit and identify new premium slot customers for the Caesars Rewards Program. Provides fast, friendly, excellent service to all customers while signing up new Caesars Rewards customers on the casino floor. Maintains customer information assuring the highest standards of data entry.

Job Description

Solicit and identify new premium slot customers for the Caesars Rewards Program. Provides fast, friendly, excellent service to all customers while signing up new Caesars Rewards customers on the casino floor. Maintains customer information assuring the highest standards of data entry.

Responsibilities

• Solicit and identifies new premium slot customers on the casino floor for the Caesars Rewards Program.
• Issues point vouchers and complimentary as designated by customer account information.
• Acknowledges, greets and converses with customers on the casino floor. Creates and issues Total Rewards cards and promotes the program and related promotions.
• Maintains integrity of database by following high standards of data entry.
• Ensures the protection of customers’ rewards and credit lines.
• Promote Caesars Palace by interacting with customers in an enthusiastic, helpful and friendly manner.
• Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Qualifications

• Previous commission, telemarketing, or retail sales experience preferred.
• Previous customer service experience with proven ability to provide courteous, friendly and efficient service to customers.
• Excellent interpersonal communication skills are required.
• Some computer experience required.
• Must have an outgoing personality and be able to generate business by signing up qualified players.
• Must be able to work any day of the week and any shift.
• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, ten key, embosser, printer and bar encoder. Must be able to tolerate areas containing secondhand smoke.
• Familiarity with Casino Management Systems preferred.
• Basic computer skills, ability to type 30 WPM and 10-key preferred.
• Must have an upbeat and positive personality and be able to maintain a positive attitude throughout an entire shift.
• High school diploma or GED required.
• Must be at least 21 years of age and be able to obtain a Gaming Sheriff’s card.
• Must be able to read, write, speak, and understand English.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.

Additional Requirements

• Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers through the entire shift.
• Must be able to stand and walk for long periods.
• Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits.
• Must be able to respond calmly and handle many customers’ demands in a fast-paced environment.
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
• Must be able to lift and carry up to 25 pounds.
• Responds to visual and aural cues.

About Us

Come join our team at the fun place to play- Harrah’s! We’re looking for friendly and energetic team members who will entertain our guests in more than 2,500 rooms and suites, 86,000 square feet of casino space and seven outstanding restaurants. The excitement of Carnival Court coupled with the American spirit of Toby Keith’s I Love This Bar and Grill provides a familiar atmosphere for you to start your career.