Caesars Rewards Representative- Part Time (Harrah's Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 19,000 - 28,000; Full time

Job summary

Caesars Entertainment in Atlantic City is seeking an on-site guest services role focused on delivering superior customer service and promoting Caesars Rewards programs. The position includes processing guest information, card replacements, and encouraging sign-ups and app downloads.

The role emphasizes accurate record-keeping, courteous communication, and identification of guest needs to drive loyalty brand participation. Ability to operate in a fast-paced casino environment is essential.

Qualifications

• High school diploma or equivalent.
• Ability to add and subtract numbers.
• Pleasant personality, ability to deal with the public and maintain accurate records.
• Pleasant and easily understood speaking voice.
• Ability to receive and accept direction and instruction in a positive and cooperative manner.
• Customer service and computer experience preferred.
• Casino complimentary issuance experience and familiarity with player ratings preferred.
• Fluent in English.
• Capable of reading and writing English.
• NJ CER LICENSE REQUIRED

Responsibilities

• Introduces the Caesars Rewards Tiered Card to new players, replaces lost cards for our guests.
• Accurately enters new customer accounts and makes updates to accounts when necessary.
• Promotes Caesars Rewards Visa program and meets monthly goals set.
• Promotes Caesars Rewards App and encourages guest to download.
• Builds relationships with customers to drive Caesars Rewards sign-ups along with email capture.
• Ensures initial customer contact is courteous, informative, and thorough.
• Displays friendly, positive demeanor while collecting information to grow the Caesars Rewards database.
• Keeps guest information secure and verifies accuracy.
• Provides customers with accurate information about the Caesars Rewards program and property as well as entertainment offered.
• Reviews player rating screens and issues complimentaries in accordance with established complimentary issuance policies and procedures for rooms, restaurants, and shows.
• Batches, counts, and assigns control tickets to incoming promotional data.
• Greets customers as a company representative and provides information concerning specific functions.
• Assists in coordination of special promotional events.
• Issues promotional amenities, redeems coupons, maintains accurate records, banks and inventory control records.
• Assists at Marketing Promotions events by greeting and checking in guests, issuing prizes and other related duties as assigned by supervisor.

Skills

Customer service

Computer experience

Fluent in English

Reading and writing English

Education

NJ CER LICENSE REQUIRED

Job description

Job Description

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. $17.00 per hour

Responsibilities

• Introduces the Caesars Rewards Tiered Card to new players, replaces lost cards for our guests.
• Accurately enters new customer accounts and makes updates to accounts when necessary.
• Promotes Caesars Rewards Visa program and meets monthly goals set.
• Promotes Caesars Rewards App and encourages guest to download.
• Builds relationships with customers to drive Caesars Rewards sign-ups along with email capture.
• Ensures initial customer contact is courteous, informative, and thorough.
• Displays friendly, positive demeanor while collecting information to grow the Caesars Rewards database.
• Keeps guest information secure and verifies accuracy.
• Provides customers with accurate information about the Caesars Rewards program and property as well as entertainment offered.
• Reviews player rating screens and issues complimentaries in accordance with established complimentary issuance policies and procedures for rooms, restaurants, and shows.
• Batches, counts, and assigns control tickets to incoming promotional data.
• Greets customers as a company representative and provides information concerning specific functions.
• Assists in coordination of special promotional events.
• Issues promotional amenities, redeems coupons, maintains accurate records, banks and inventory control records.
• Assists at Marketing Promotions events by greeting and checking in guests, issuing prizes and other related duties as assigned by supervisor.

Qualifications

• High school diploma or equivalent.
• Ability to add and subtract numbers.
• Pleasant personality, ability to deal with the public and maintain accurate records.
• Pleasant and easily understood speaking voice.
• Ability to receive and accept direction and instruction in a positive and cooperative manner.
• Customer service and computer experience preferred.
• Casino complimentary issuance experience and familiarity with player ratings preferred.
• Fluent in English.
• Capable of reading and writing English.
• NJ CER LICENSE REQUIRED

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort. Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.