Slot Host- Full Time-Silver Legacy

Caesars Entertainment; Reno (NV); On-site; USD 17,000 - 25,000; Full time

Job summary

Caesars Entertainment in Reno is seeking team members to create a fun casino atmosphere by encouraging guests to join Caesars Rewards and assist in coupon and prize distribution. The role requires data entry proficiency for new applications and explaining rewards programs and promotions to guests.

You will establish effective relationships with co-workers and guests, providing friendly, courteous service and maintaining a positive attitude during interactions, including during events and busy

Qualifications

• Proven ability to deliver excellent customer service.
• Strong communication and observation skills.
• Experience with data entry and using a rewards system.
• Eligibility to work on casino floor (21+).

Responsibilities

• Provide friendly, courteous, professional service to all patrons.
• Explain Caesars Rewards, promotions and events.
• Sign up guests for Caesars Rewards and manage sign-up data.
• Attend special events and daily inventory of supplies.

Skills

Customer service

Communication

Data entry

Phone handling

Education

High school diploma or equivalent

Tools

Caesars Rewards system

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

To create a fun atmosphere in the casino by encouraging guests to sign up for Caesars Rewards and to assist in coupon/prize distribution. The employee must be proficient in data entry of all new applications. Explanation of Caesars Rewards, promotions, and special event functions. Establishes effective working relationships with co-workers and guests.

How You Will Create the Extraordinary

Provide friendly, courteous, professional service to all patrons of the casino

Exhibit professionalism during all guest and employee interactions

Must have patience when dealing with guests

Pleasant and outgoing attitude

Attending special events

Daily inventory of supplies

What You Will Need

Must have the ability to provide our guests with excellent customer service, have excellent communication skills, observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests

Must be able to answer phones and display a consistently positive attitude. Must have basic job knowledge and a complete understanding of Caesars Rewards

Must accurately, neatly, and thoroughly complete assigned tasks

Enter and edit data quickly (mainly new application sign-ups); all should be edited at the point of “sale”

Prevent duplicate accounts being given

Must be multi-task oriented. Answer phones in a friendly and speedy manner reciting script provided

Must understand hotel functions on the computer

Must be self-motivated and willing to ask questions about projects and procedures

Must be over 21 years of age to work on casino floor

Excellent public speaking and communication required

Education: High school education or equivalent

Experience: At least two years customer service

Certificate/License: Gaming License required

ADDITIONAL REQUIREMENTS

Must be able to handle stressful situations professionally

Must be able to walk or stand for eight hours

Must have excellent hearing to understand what is being said in a noisy atmosphere

Bring a positive and energetic personality

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.