Caesars Rewards Representative - Full Time (Caesars Palace LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 21,000 - 29,000; Full time

Job summary

Caesars Entertainment in Las Vegas, NV, on-site, is seeking a Caesars Rewards signup specialist to sign up premium slot customers on the casino floor and provide fast, friendly service while maintaining accurate data.

You will greet customers, issue Total Rewards cards, promote the program and handle data entry with integrity. Must be 21+, able to stand for long shifts, and read/write English; prior customer service or sales experience preferred.

Qualifications

• Previous sales, telemarketing, retail, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer proficiency required.
• Outgoing, customer-focused personality with the ability to actively enroll qualified players.
• Ability to work any shift, including weekends and holidays.
• Able to read, write, speak, and understand English.
• Team-oriented with a professional, well-groomed appearance.
• Ability to stand, walk, and move throughout casino, hotel, and Caesars Rewards areas for the duration of a shift.
• Ability to work in a fast-paced environment and handle multiple customer needs professionally.
• Ability to bend, stoop, crouch, kneel, twist, balance, and perform desk work as needed.
• Ability to lift and carry up to 25 pounds.
• Ability to respond to visual and auditory cues.
• Manual dexterity to operate office equipment, including computers, phones, printers, and related devices.
• Ability to stay informed on Caesars Rewards program updates and benefits.
• Familiarity with Casino Management Systems preferred.
• Positive attitude and ability to maintain professionalism throughout the shift.
• Ability to work in environments where secondhand smoke may be present.

Responsibilities

• Solicit and identifies new premium slot customers on the casino floor for the Caesars Rewards Program.
• Issues point vouchers and complimentary as designated by customer account information.
• Acknowledges, greets and converses with customers on the casino floor. Creates and issues Total Rewards cards and promotes the program and related promotions.
• Maintains integrity of database by following high standards of data entry.
• Ensures the protection of customers’ rewards and credit lines.
• Promote Caesars Palace by interacting with customers in an enthusiastic, helpful and friendly manner.
• Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Skills

Communication

Computer literacy

Customer focus

Shift flexibility

English proficiency

Team player

Casino floor mobility

Fast-paced environment

Physical stamina

Dexterity

Caesars Rewards knowledge

Casino management systems familiarity

Positive attitude

Job description

Las Vegas, NV, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Solicit and identify new premium slot customers for the Caesars Rewards Program. Provides fast, friendly, excellent service to all customers while signing up new Caesars Rewards customers on the casino floor. Maintains customer information assuring the highest standards of data entry.

How You Will Create the Extraordinary

• Solicit and identifies new premium slot customers on the casino floor for the Caesars Rewards Program.
• Issues point vouchers and complimentary as designated by customer account information.
• Acknowledges, greets and converses with customers on the casino floor. Creates and issues Total Rewards cards and promotes the program and related promotions.
• Maintains integrity of database by following high standards of data entry.
• Ensures the protection of customers’ rewards and credit lines.
• Promote Caesars Palace by interacting with customers in an enthusiastic, helpful and friendly manner.
• Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies.

What You Will Need

• Previous sales, telemarketing, retail, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer proficiency required.
• Outgoing, customer-focused personality with the ability to actively enroll qualified players.
• Ability to work any shift, including weekends and holidays.
• Able to read, write, speak, and understand English.
• Team-oriented with a professional, well-groomed appearance.
• Ability to stand, walk, and move throughout casino, hotel, and Caesars Rewards areas for the duration of a shift.
• Ability to work in a fast-paced environment and handle multiple customer needs professionally.
• Ability to bend, stoop, crouch, kneel, twist, balance, and perform desk work as needed.
• Ability to lift and carry up to 25 pounds.
• Ability to respond to visual and auditory cues.
• Manual dexterity to operate office equipment, including computers, phones, printers, and related devices.
• Ability to stay informed on Caesars Rewards program updates and benefits.
• Familiarity with Casino Management Systems preferred.
• Positive attitude and ability to maintain professionalism throughout the shift.
• Ability to work in environments where secondhand smoke may be present.

ADDITIONAL REQUIREMENTS

• Must be at least 21 years old
• Must be able to obtain a Gaming Sheriff's Card.
• Basic typing (30 WPM) and 10-key skills preferred.

About Us

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.