Caesars Rewards Representative - Full Time (Caesars Palace LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Caesars Entertainment in Las Vegas seeks an on-site role to solicit and sign up new Caesars Rewards customers on the casino floor, while providing fast, friendly service and maintaining data accuracy.

The position requires strong communication, a customer-service mindset, and the ability to work flexible shifts in a fast-paced environment at Caesars Palace.

Qualifications

• High school diploma or GED.
• Minimum 21 years of age and ability to obtain a Gaming Sheriff’s card.
• Strong interpersonal communication and friendly, courteous service.
• Ability to work flexible days and shifts.
• Some computer experience; typing 30 WPM and 10-key preferred.
• Familiarity with Casino Management Systems preferred.
• Ability to generate business by signing up qualified players.

Responsibilities

• Solicit and identifies new premium slot customers on the casino floor for the Caesars Rewards Program.
• Issues point vouchers and complimentary as designated by customer account information.
• Acknowledges, greets and converses with customers on the casino floor. Creates and issues Total Rewards cards and promotes the program and related promotions.
• Maintains integrity of database by following high standards of data entry.
• Ensures the protection of customers’ rewards and credit lines.
• Promote Caesars Palace by interacting with customers in an enthusiastic, helpful and friendly manner.
• Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Skills

Customer service

Communication

Sales

Teamwork

English proficiency

Education

High School Diploma or GED

Tools

Typing 30 WPM

10-key

Basic computer skills

Casino Management Systems familiarity

Job description

Las Vegas, NV, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence."

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Solicit and identify new premium slot customers for the Caesars Rewards Program. Provides fast, friendly, excellent service to all customers while signing up new Caesars Rewards customers on the casino floor. Maintains customer information assuring the highest standards of data entry.

How You Will Create the Extraordinary

• Solicit and identifies new premium slot customers on the casino floor for the Caesars Rewards Program.
• Issues point vouchers and complimentary as designated by customer account information.
• Acknowledges, greets and converses with customers on the casino floor. Creates and issues Total Rewards cards and promotes the program and related promotions.
• Maintains integrity of database by following high standards of data entry.
• Ensures the protection of customers’ rewards and credit lines.
• Promote Caesars Palace by interacting with customers in an enthusiastic, helpful and friendly manner.
• Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies.

What You Will Need

• Previous commission, telemarketing, or retail sales experience preferred.
• Previous customer service experience with proven ability to provide courteous, friendly and efficient service to customers.
• Excellent interpersonal communication skills are required.
• Some computer experience required.
• Must have an outgoing personality and be able to generate business by signing up qualified players.
• Must be able to work any day of the week and any shift.
• Must be at least 21 years of age and be able to obtain a Gaming Sheriff’s card.
• Must be able to read, write, speak, and understand English.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Familiarity with Casino Management Systems preferred.
• Basic computer skills, ability to type 30 WPM and 10-key preferred.
• High school diploma or GED required.

Additional Requirements

• Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers through the entire shift.
• Must be able to stand and walk for long periods.
• Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits.
• Must be able to respond calmly and handle many customers’ demands in a fast-paced environment.
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
• Must be able to lift and carry up to 25 pounds.
• Responds to visual and aural cues.
• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, ten key, embosser, printer and bar encoder. Must be able to tolerate areas containing secondhand smoke.

About Us

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer.

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.