CAD Support Intern - Remote Helpdesk & Training

McCormick Taylor, Inc.; Mount Laurel Township (NJ); Remote; USD 25,000 - 36,000; Full time

Job summary

McCormick Taylor, Inc. is seeking a CAD Support Intern to assist the CAD Management team from our Mount Laurel, NJ office (currently remote with occasional in-office work). The role emphasizes customer service, problem solving, and rapid learning of new software applications.

You will install and upgrade software, provide end-user support for hardware and connectivity, manage CAD tickets, and contribute to CAD training videos using Camtasia. Strong communication and teamwork are required.

Qualifications

• An associate degree or higher in CAD Design and Drafting or related curriculum.
• Strong analytical, conceptual, communication, and organizational skills.
• Ability to interface with all levels of personnel and management; work in a team.

Responsibilities

• Installation/uninstallation/upgrading software programs in a Windows 11 environment.
• Provide end-user support for software, hardware, and network connectivity challenges.
• Processing Level One CAD Helpdesk tickets using Freshworks/Freshdesk.
• Technical writing (drafting informational emails to CAD-using staff).
• Remote into another computer to provide support or training.
• Troubleshooting, diagnosing, and repairing software/hardware.
• Editing and sharing files stored in SharePoint and Microsoft Teams.
• Assist with the development of CAD training videos using Camtasia software.

Skills

Analytical

Communication

Organizational skills

Teamwork

Problem solving

Self-motivation

Interfacing with personnel

Education

Associate degree in CAD Design and Drafting

Tools

TeamViewer

Remote Desktop

SharePoint

Microsoft Teams

Microsoft Office 365

Bentley CAD

Autodesk CAD

Job description

McCormick Taylor, Inc. is seeking a CAD Support Intern to assist the CAD Management team from our Mount Laurel, NJ office (currently remote with occasional in-office work). The role emphasizes customer service, problem solving, and rapid learning of new software applications.

You will install and upgrade software, provide end-user support for hardware and connectivity, manage CAD tickets, and contribute to CAD training videos using Camtasia. Strong communication and teamwork are required.