CAD Support Intern

McCormick Taylor, Inc.; Mount Laurel Township (NJ); Remote; USD 25,000 - 36,000; Full time

Job summary

McCormick Taylor, Inc. is seeking a CAD Support Intern to assist the CAD Management team from our Mount Laurel, NJ office (currently remote with occasional in-office work). The role emphasizes customer service, problem solving, and rapid learning of new software applications.

You will install and upgrade software, provide end-user support for hardware and connectivity, manage CAD tickets, and contribute to CAD training videos using Camtasia. Strong communication and teamwork are required.

Qualifications

• An associate degree or higher in CAD Design and Drafting or related curriculum.
• Strong analytical, conceptual, communication, and organizational skills.
• Ability to interface with all levels of personnel and management; work in a team.

Responsibilities

• Installation/uninstallation/upgrading software programs in a Windows 11 environment.
• Provide end-user support for software, hardware, and network connectivity challenges.
• Processing Level One CAD Helpdesk tickets using Freshworks/Freshdesk.
• Technical writing (drafting informational emails to CAD-using staff).
• Remote into another computer to provide support or training.
• Troubleshooting, diagnosing, and repairing software/hardware.
• Editing and sharing files stored in SharePoint and Microsoft Teams.
• Assist with the development of CAD training videos using Camtasia software.

Skills

Analytical

Communication

Organizational skills

Teamwork

Problem solving

Self-motivation

Interfacing with personnel

Education

Associate degree in CAD Design and Drafting

Tools

TeamViewer

Remote Desktop

SharePoint

Microsoft Teams

Microsoft Office 365

Bentley CAD

Autodesk CAD

Job description

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Job Title

CAD Support Intern

Job Type

Internship

Location

Education

Some College Coursework Completed

Job Description

Company Overview

McCormick Taylor, Inc. is a full-service professional services consulting firm providing creative design, planning, and environmental solutions to the challenges of everyday life. Since 1946, we’ve focused on our relationships with people—our employees, our clients, and the communities we serve. Our company culture matters because our people matter. We strive to create pathways for career advancement that suit the individual. We embrace the cultural shift toward a greater work-life balance.

Position Overview

McCormick Taylor is seeking a talented and highly motivated intern to support the CAD Management team in our Philadelphia, PA or Mount Laurel, NJ office locations. Currently, this position is expected to be remote with occasional in-office work. The qualified candidate will have strong PC problem solving, customer service, and troubleshooting skills, and an ability to learn new software applications quickly.

Responsibilities:

• Installation/uninstallation/upgrading software programs in a Windows 11 environment.
• Provide support to end users for software, hardware, and network connectivity challenges.
• Processing Level One (minor) CAD Helpdesk tickets using a Freshworks/Freshdesk system.
• Technical writing (drafting informational emails to CAD-using staff).
• Remote into another computer to provide support or training.
• Perform troubleshooting, diagnosing, and repairing software/hardware.
• Editing and sharing files stored in SharePoint and Microsoft Teams.
• Assist with the development of CAD training videos using Camtasia software.

Job Requirements

Qualifications

• An associates degree or higher in CAD Design and Drafting or related curriculum.
• Strong analytical, conceptual, communication, and organizational skills.
• Ability to effectively interface with all levels of personnel and management.
• Ability to work and thrive in a team environment.
• Strong problem-solving skills.
• Ability to self-motivate and work productively with minimal supervision.
• Working knowledge of both TeamViewer and Remote Desktop protocols.
• Working knowledge of Microsoft Office 365 programs.
• Proficient with using Microsoft SharePoint/Teams preferred but not required.
• Experience with Bentley and/or Autodesk CAD software is a plus.

We value your interest in our organization! At McCormick Taylor, our people are our greatest asset. If you join us, we hope for the opportunity to grow and succeed together. We offer an unparalleled, comprehensive benefits package—including no-deductible medical plans, free vision and dental plans, and programs to enhance work-life balance.

McCormick Taylor has also invested in an employee-centric company culture, resulting in an environment that feels like family. This culture fosters open communication, better relationships amongst employees, and more collaborative work environments. We strive to be a workplace where everyone counts; everyone has a voice, and everyone gets the most out of their career.