CAD/CAM Applications Engineer II — Training & Support

Mastercam; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

Mastercam is seeking an Applications Engineer II to bridge technology and customer success in the Phoenix area. You will provide expert technical support, training, and tailored Mastercam solutions for customers and internal teams in the West region.

Requirements include a Bachelor’s in a related field and 3–5 years in CAD/CAM or application engineering with hands-on Mastercam experience. Travel up to 25% is expected, and you’ll work closely with Sales, PM, and Development.

Qualifications

• 3–5 years of experience in CAD/CAM programming, manufacturing, or app engineering.
• Hands-on experience with Mastercam or similar CAD/CAM software.
• Strong understanding of CNC programming and manufacturing processes.

Responsibilities

• Provide expert-level support to customers and channel partners, troubleshooting Mastercam issues.
• Analyze customer workflows and tailor solutions to improve efficiency.
• Serve as a technical resource for escalated inquiries and ensure timely resolutions.
• Collaborate with product management to incorporate customer feedback for enhancements.
• Test and validate new product features for real-world usability.
• Assist sales with demonstrations, presentations, and proofs of concept.
• Support post-sale adoption and successful implementation of Mastercam solutions.
• Develop toolpaths, templates, macros, documentation, and training materials.
• Deliver in-person and online training and hands-on product demonstrations.

Skills

CAD/CAM programming

Mastercam

CNC programming

Problem solving

Communication

Education

Bachelor's degree in Eng/CS/Manufacturing

Tools

CRM tools: Salesforce

CRM tools: NetSuite

Job description

Mastercam is seeking an Applications Engineer II to bridge technology and customer success in the Phoenix area. You will provide expert technical support, training, and tailored Mastercam solutions for customers and internal teams in the West region.

Requirements include a Bachelor’s in a related field and 3–5 years in CAD/CAM or application engineering with hands-on Mastercam experience. Travel up to 25% is expected, and you’ll work closely with Sales, PM, and Development.