Applications Engineer II — CAD/CAM Solutions (Phoenix)

CNC SOFTWARE LLC; Phoenix (AZ); On-site; USD 75,000 - 110,000; Full time

Job summary

Mastercam in the Phoenix metro area seeks an Applications Engineer II to bridge technology and customer success. You will provide expert technical support, training, and solutions to Mastercam customers and internal teams, helping users maximize the value of Mastercam products.

You will analyze workflows, collaborate with product teams, test features, and assist sales with demonstrations. Requires 3–5 years CAD/CAM experience and Mastercam proficiency; travel up to 25%.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Manufacturing, or a related field, or equivalent relevant experience.
• 3-5 years of experience in CAD/CAM programming, manufacturing, or application engineering.
• Hands-on experience with Mastercam or similar CAD/CAM software.
• Strong understanding of CNC programming and manufacturing processes, including milling, turning, and multi-axis machining.
• Excellent problem-solving, analytical, communication, and presentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to travel up to 25%.

Responsibilities

• Provide expert-level support to customers and channel partners by troubleshooting technical issues related to Mastercam products.
• Analyze customer workflows and recommend tailored solutions that improve efficiency and productivity.
• Serve as a technical resource for escalated customer inquiries, ensuring timely and effective resolution.
• Collaborate with product management and development teams to provide customer feedback and insights for product enhancements.
• Test and validate new product features for compatibility and usability in real-world applications.
• Assist sales teams with product demonstrations, technical presentations, and proofs of concept.
• Support customers after the sale to promote successful implementation and adoption of Mastercam solutions.
• Develop custom toolpaths, templates, macros, technical documentation, and training materials.
• Deliver in-person and online training and hands-on product demonstrations for customers, channel partners, and internal teams.

Skills

Mastercam

CAD/CAM

CNC programming

Communication

Travel willingness

Education

Bachelor's degree in Engineering/CS/Manufacturing

Tools

Salesforce

NetSuite

Simulation software

Job description

Mastercam in the Phoenix metro area seeks an Applications Engineer II to bridge technology and customer success. You will provide expert technical support, training, and solutions to Mastercam customers and internal teams, helping users maximize the value of Mastercam products.

You will analyze workflows, collaborate with product teams, test features, and assist sales with demonstrations. Requires 3–5 years CAD/CAM experience and Mastercam proficiency; travel up to 25%.