Application Engineer

Mastercam; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

Mastercam is seeking an Applications Engineer II to bridge technology and customer success in the Phoenix area. You will provide expert technical support, training, and tailored Mastercam solutions for customers and internal teams in the West region.

Requirements include a Bachelor’s in a related field and 3–5 years in CAD/CAM or application engineering with hands-on Mastercam experience. Travel up to 25% is expected, and you’ll work closely with Sales, PM, and Development.

Qualifications

• 3–5 years of experience in CAD/CAM programming, manufacturing, or app engineering.
• Hands-on experience with Mastercam or similar CAD/CAM software.
• Strong understanding of CNC programming and manufacturing processes.

Responsibilities

• Provide expert-level support to customers and channel partners, troubleshooting Mastercam issues.
• Analyze customer workflows and tailor solutions to improve efficiency.
• Serve as a technical resource for escalated inquiries and ensure timely resolutions.
• Collaborate with product management to incorporate customer feedback for enhancements.
• Test and validate new product features for real-world usability.
• Assist sales with demonstrations, presentations, and proofs of concept.
• Support post-sale adoption and successful implementation of Mastercam solutions.
• Develop toolpaths, templates, macros, documentation, and training materials.
• Deliver in-person and online training and hands-on product demonstrations.

Skills

CAD/CAM programming

Mastercam

CNC programming

Problem solving

Communication

Education

Bachelor's degree in Eng/CS/Manufacturing

Tools

CRM tools: Salesforce

CRM tools: NetSuite

Job description

The Applications Engineer II plays a pivotal role in bridging the gap between technology and customer success. This role provides expert technical support, training, and solutions to Mastercam customers, and internal teams, helping users maximize the value of Mastercam products. The position supports the West region and is based in the Phoenix Metro Area, Arizona.

*Must be located in the Phoenix, AZ Metro area*

How You'll Drive Success

• Provide expert-level support to customers and channel partners by troubleshooting technical issues related to Mastercam products.
• Analyze customer workflows and recommend tailored solutions that improve efficiency and productivity.
• Serve as a technical resource for escalated customer inquiries, ensuring timely and effective resolution.
• Collaborate with product management and development teams to provide customer feedback and insights for product enhancements.
• Test and validate new product features for compatibility and usability in real-world applications.
• Assist sales teams with product demonstrations, technical presentations, and proofs of concept.
• Support customers after the sale to promote successful implementation and adoption of Mastercam solutions.
• Develop custom toolpaths, templates, macros, technical documentation, and training materials.
• Deliver in-person and online training and hands-on product demonstrations for customers, channel partners, and internal teams.

The Talents We're Seeking

Education

• Bachelor's degree in Engineering, Computer Science, Manufacturing, or a related field, or equivalent relevant experience.

Required Skills

• 3-5 years of experience in CAD/CAM programming, manufacturing, or application engineering.
• Hands-on experience with Mastercam or similar CAD/CAM software.
• Strong understanding of CNC programming and manufacturing processes, including milling, turning, and multi-axis machining.
• Excellent problem-solving, analytical, communication, and presentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to travel up to 25%, including customer site visits, trade shows, and international events.

Preferred Skills

• Knowledge of machining processes and tooling.
• Experience with simulation software and post-processor customization.
• Familiarity with CRM tools, such as Salesforce and NetSuite.

Who We Are

At Mastercam, we do not just keep pace with manufacturing—we set the pace. For over 40 years, we have been the name behind the breakthroughs, the partner for those who refuse to settle. When the industry says "too complex," we say, "challenge accepted."

We are more than software. We are a movement of makers, innovators, and problem-solvers driving transformation across the globe.

Backed by a network of 400 Channel Partners and a thriving developer community, Mastercam delivers the tools and expertise to turn ambitious ideas into flawless reality. From aerospace to automotive, medical to education, we empower manufacturers to push boundaries and redefine what is possible.

As part of Intelligent Manufacturing and the Sandvik Group, we are leading the charge in digital transformation. Our team of 500+ professionals is united by a single mission: to help achieve precision, productivity, and performance without compromise.

Our Core Values? They are not just words. They are how we win:

• Winning Together: Collaboration is not optional - it is the engine that drives us.
• Responsibility: Safety, integrity, and sustainability aren’t boxes to check - they are the foundation of trust.

Innovation. Collaboration. Growth. That is the Mastercam way. Explore more at www.mastercam.com, connect on LinkedIn, and join the conversation with #mastercam.

The next big challenge is waiting - are you ready to accept?

It is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws.

EOE/M/F/Vet/Disabled are encouraged to apply.