CAC Operator / Verifying Official

Patriot Enterprises LLC; Fort Belvoir (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Patriot Enterprises LLC is seeking a CAC Operator / Verifying Official to provide customer service to service members, families, civilians and contractors. You will issue IDs and CACs, review eligibility, and process DEERS/RAPIDS updates to ensure accurate and timely eligibility determinations.

The role requires US citizenship, strong English skills, and the ability to read and understand regulations; pre-employment checks and Verifying Official certification are required.

Qualifications

• Must be a US citizen.
• Excellent customer service skills.
• Must read, speak, and comprehend English and be able to read regulations and procedures.
• Must pass pre-employment background and favorable fingerprint check.
• Must become certified as a Verifying Official.

Responsibilities

• Provide exceptional customer service to members of the Armed Forces, family members, civilians and contractors.
• Assist customers; provide advice on eligibility requirements, and process applications to determine eligibility.
• Perform all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements
• ID issuance through verification of the recipient's eligibility shall be performed with a 100 percent degree of accuracy.
• Take appointments via telephone and email request through the generic ID card email account, if applicable, or manage the DMDC centralized ID card appointment scheduler.
• Update the on-line calendar daily to reflect new appointments and provide same day replies to requestors.
• Manage the accountability and control the issuance of military ID cards and CAC for Active component military, National Guard and Reserve Members, military retirees, family members/dependents and other eligible recipients.
• Reconcile DEERS information based on inquiries. Updates DEERS/RAPIDS within one hour of approval and responds to inquiries not later than one business day following the inquiry.
• Follow-up and resolve discrepancies not later than two business days following notification.
• Understand Department of Defense Instructions (DoDI) 1000-13 and DoDI 1000.13 Volumes 1 thru 3.

Skills

Customer service

Regulatory compliance

Communication

Attention to detail

Job description

CAC Operator / Verifying Official

Duties and Responsibilities:

• Provide exceptional customer service to members of the Armed Forces, family members, civilians and contractors. Assist customers; provide advice on eligibility requirements, and process applications to determine eligibility.


• Perform all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements


• ID issuance through verification of the recipient's eligibility shall be performed with a 100 percent degree of accuracy.


• Take appointments via telephone and email request through the generic ID card email account, if applicable, or manage the DMDC centralized ID card appointment scheduler. Update the on-line calendar daily to reflect new appointments and provide same day replies to requestors.


• Manage the accountability and control the issuance of military ID cards and CAC for Active component military, National Guard and Reserve Members, military retirees, family members/dependents and other eligible recipients.


• Reconcile DEERS information based on inquiries. Updates DEERS/RAPIDS within one hour of approval and responds to inquiries not later than one business day following the inquiry. Follow-up and resolve discrepancies not later than two business days following notification.


• Understand Department of Defense Instructions (DoDI) 1000-13 and DoDI 1000.13 Volumes 1 thru 3.

Minimum Qualifications:

• Must be a US Citizen


• Excellent customer service skills.


• Personnel must speak, read, and comprehend English and with the ability to read and understand printed regulations, detailed written orders, operating procedures, training instructions and materials.


• Must undergo a pre-employment criminal background check, and favorable fingerprint check prior to operating or having access to DEERS/RAPIDS equipment.


• Must become certified as a Verifying Official

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.