Cabinetry Service Technician: Field Repairs & Support

Zuern Building Products Inc; Slinger (WI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Family-valued culture

Competitive pay

Career growth

Medical, Vision, and Dental Coverage

Health Savings & Flex Plan

401k & Roth Plans with Company Match

Profit Sharing Program

Company Paid Life Insurance Policy

Voluntary Short Term Disability and D

PTO and Paid Holidays

Job summary

Zuern Building Products Inc. is seeking a Cabinetry Service Technician to join our cabinetry team.

This hands-on role serves homeowners, builders, and designers, evaluating service requests, identifying root causes, and delivering effective repairs and adjustments on Zuern cabinetry projects. The role requires a minimum of three years in cabinetry or finish carpentry, strong communication and problem-solving skills, and the ability to read drawings and measurements.

Qualifications

• High school diploma or GED.
• Minimum three years of cabinetry, finish carpentry, millwork, remodeling, building materials, or related trade experience.
• Experience troubleshooting cabinetry, millwork, or finish carpentry issues preferred.
• Strong customer service, communication, and conflict-resolution skills.
• Ability to read and comprehend instructions, drawings, and measurements.
• Ability to perform basic math and use measuring tools accurately.
• Valid driver's license; forklift certification may be required.

Responsibilities

• Evaluate cabinetry service requests and determine corrective actions within Zuern's scope.
• Serve existing and new customer accounts by analyzing work orders and planning scheduling.
• Inspect field conditions, identify root causes, and recommend practical solutions.
• Perform cabinetry repairs, adjustments, and finish carpentry to restore quality.
• Install or replace trim, panels, moldings, hardware, and other components as needed.
• Order and gather cabinetry parts and materials for service work.
• Take field measurements and communicate findings with designers and project teams.
• Maintain professional rapport with customers and teams, documenting actions taken.
• Assist showroom displays, cabinetry demonstrations, and showroom upkeep as needed.
• Update knowledge across cabinetry product lines through ongoing education.
• Assist Window Service team with shop projects when workload requires.

Skills

Customer service

Communication

Conflict resolution

Reading drawings

Problem solving

Time management

Self-motivation

Education

High school diploma or GED

Tools

Power tools

Hand tools

Measuring tools

Forklift certification

Job description

Zuern Building Products Inc. is seeking a Cabinetry Service Technician to join our cabinetry team.

This hands-on role serves homeowners, builders, and designers, evaluating service requests, identifying root causes, and delivering effective repairs and adjustments on Zuern cabinetry projects. The role requires a minimum of three years in cabinetry or finish carpentry, strong communication and problem-solving skills, and the ability to read drawings and measurements.