C-Suite EA Team Lead — AI-Driven Operations

Plaid; United States; Remote; USD 95,000 - 140,000; Full time

Benefits offered by this job

Equity

Comprehensive benefits

401(k)

Job summary

Plaid is seeking an Executive Assistant Team Lead to support senior leaders across the company, including one C-Suite executive. You will lead a team of EAs, set standards, and ensure coverage for critical meetings, leadership offsites, and major events.

You will drive efficiency through technology and AI, build scalable playbooks, and partner with Recruiting to hire. This on-site role sits within the People Team as part of the EA function, with a focus on fast pace, confidentiality, and

Qualifications

• 8+ years of experience as an EA supporting C-suite executives in complex, fast-paced environments.
• 3-5 years of experience leading, coaching, or managing EAs or administrative teams.
• Proven ability to turn recurring work into scalable, repeatable systems.
• Excellent written and verbal communication skills.

Responsibilities

• Lead, coach, and develop a team of EAs through regular 1:1s, candid feedback, goal setting, and career development.
• Provide direct support for one C-Suite Executive and back up coverage as needed.
• Set the vision and operating standards for the EA program, including onboarding, role expectations, coverage, and ways of working.
• Build scalable playbooks, templates, and repeatable approaches for leadership meetings, onsite planning, All Hands, company events, and other high-impact programs.
• Foster a connected EA community through shared practices, knowledge sharing, and thoughtful coverage across the team.
• Partner with executives and their EAs to understand priorities, calibrate support, and ensure the right level of coverage.
• Own hiring for the EA team, including defining the bar, partnering with Recruiting, and onboarding new hires.
• Identify and implement efficiencies through technology, AI, and automation to improve how the team works.
• Serve as an escalation point and thought partner for complex, sensitive, or cross-functional situations.
• Partner with the People Team on programs and initiatives involving executive and leadership support.

Skills

Executive assistant experience

Leadership experience

Strategic partnership

Communication skills

Job description

Plaid is seeking an Executive Assistant Team Lead to support senior leaders across the company, including one C-Suite executive. You will lead a team of EAs, set standards, and ensure coverage for critical meetings, leadership offsites, and major events.

You will drive efficiency through technology and AI, build scalable playbooks, and partner with Recruiting to hire. This on-site role sits within the People Team as part of the EA function, with a focus on fast pace, confidentiality, and