Executive Assistant Team Lead — Strategic, AI-Driven Ops

Plaid; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Plaid is seeking an Executive Assistant Team Lead to build and lead a high-performing group of EAs supporting senior leaders across the company. You will set operating standards, scale practices, and partner with executives to understand priorities, manage calendars, coordinate leadership events, and drive AI-enabled improvements that make the team faster and more effective.

You will oversee hiring, establish scalable processes, and mentor a diverse team to deliver trusted executive support in a

Qualifications

• 8+ years of experience as an EA supporting C-suite executives in fast-paced environments.
• 3-5 years of experience leading, coaching, or managing EAs.
• A track record of developing people, with the ability to give clear, direct feedback and help others grow.
• Experience planning and running complex programs and events, such as leadership onsites, Board meetings, All Hands, and company events.
• A strategic and operational mindset, with the ability to turn recurring work into scalable, repeatable systems.
• Strong judgment and discretion when handling confidential and sensitive information.
• Ability to build trust and influence senior leaders and cross-functional partners without relying on authority.
• Builder mindset, with comfort using technology, AI, and automation to improve how work gets done.
• Excellent written and verbal communication skills.
• Comfort operating at a fast pace, navigating shifting priorities, and working flexibly when the needs of the business require it.

Responsibilities

• Lead, coach, and develop a team of EAs through regular 1:1s, candid feedback, goal setting, and career development.
• Provide direct support for one C-Suite Executive and back up coverage as needed.
• Set the vision and operating standards for the EA program, including onboarding, role expectations, coverage, and ways of working.
• Build scalable playbooks, templates, and repeatable approaches for leadership meetings, onsite planning, All Hands, company events, and other high‑impact programs.
• Foster a connected EA community through shared practices, knowledge sharing, and thoughtful coverage across the team.
• Partner with executives and their EAs to understand priorities, calibrate support, and ensure the right level of coverage.
• Own hiring for the EA team, including defining the bar, partnering with Recruiting, and onboarding new hires.
• Identify and implement efficiencies through technology, AI, and automation to improve how the team works.
• Serve as an escalation point and thought partner for complex, sensitive, or cross‑functional situations.
• Partner with the People Team on programs and initiatives involving executive and leadership support.

Skills

EA leadership

Calendar management

Executive support

Program management

Leadership coaching

Communication

AI-enabled tooling

Team building

Strategic partnership

Tools

Calendar software

Job description

Plaid is seeking an Executive Assistant Team Lead to build and lead a high-performing group of EAs supporting senior leaders across the company. You will set operating standards, scale practices, and partner with executives to understand priorities, manage calendars, coordinate leadership events, and drive AI-enabled improvements that make the team faster and more effective.

You will oversee hiring, establish scalable processes, and mentor a diverse team to deliver trusted executive support in a