C-Store Shift Lead: Guest Experience & Ops

Indian Head Casino & Plateau Travel Plaza; Madras (OR); On-site; USD 45,000 - 60,000; Full time

Job summary

The Travel Plaza C-Store Shift Supervisor is responsible for managing the assigned shift, supervising team members, and ensuring smooth operations at Indian Head Casino & Plateau Travel Plaza in Madras, Oregon. You will handle cash procedures, reconciliations, and deposits while maintaining accurate records and guest service standards.

Knowledge of WSCE policies and Warm Springs reservation requirements is required.

Qualifications

• Minimum two years of supervisory experience in retail or convenience store.
• Experience with cash handling and banking procedures.
• Proficient in MS Word, Excel, and Outlook.

Responsibilities

• Oversees daily operations of Travel Plaza during assigned shift.
• Maintains cash handling procedures, daily shift reconciliations, and deposits.
• Ensures customer satisfaction and handles guest concerns promptly.
• Directs staff, provides input for performance evaluations and training.
• Ensures compliance with laws, policies, safety codes.

Skills

Supervisory experience

Cash handling

Retail / convenience store experience

Problem solving

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

The Travel Plaza C-Store Shift Supervisor is responsible for managing the assigned shift, supervising team members, and ensuring smooth operations at Indian Head Casino & Plateau Travel Plaza in Madras, Oregon. You will handle cash procedures, reconciliations, and deposits while maintaining accurate records and guest service standards.

Knowledge of WSCE policies and Warm Springs reservation requirements is required.