BZ- Entry-Level Call Center Agent (Less Than 3 Months Experience)

CustomerHD; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid on time, EVERY TIME!

Stipend for home internet and travel

Paid Training

Job summary

CustomerHD is seeking an Entry-Level Call Center Agent in Chicago, Illinois. This role involves handling customer inquiries through email, chat, and phone, with clear responsibilities and an emphasis on teamwork.

The ideal candidate has at least 6 months of customer service experience, excellent communication skills, and a professional demeanor. Company offers paid training and support to ensure success.

Qualifications

• Minimum 6 months customer service experience preferred.
• Must be able to type a minimum of 30 WPM.
• Proven ability to work as a member of a team.

Responsibilities

• Collect information and resolve customer inquiries via email, chat, and phone.
• Maintain and update customer information.
• Attempt to calmly resolve and de-escalate issues.

Skills

Customer service experience

Communication skills

Typing speed of at least 30 WPM

Basic computer knowledge

Education

High School diploma or GED

Job description

Position: BZ- Entry-Level Call Center Agent (Less Than 3 Months Experience)

Location: 160 Newtown Barracks Road

2nd Church Street

Belize City, Belize

Job Id: 743

# of Openings: 1

• Paid on time, EVERY TIME!
• Stipend for home internet and travel
• Paid Training

WORKING ENVIRONMENT:

• Train and work in our Belize City office
• Offices located on Newtown Barracks Road, Church Street + additional Belize City location coming soon!
• We will provide you with all of the equipment you need to be successful at CHD!!
• Quiet rest and meal break rooms

ABOUT THE JOB:

As a Customer Service Representative, you are a very important part of our team. You will be fielding customer inquiries & finding innovative ways to respond using email, live chat, and phone calls. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. You’re literally the voice of the brands we represent, and a strong relationship between our clients and their customers starts with you!

We are hiring for various types of campaigns and positions that can include:

• Customer Service
• Finance
• Technical Support
• Medical/HIPAA
• Education
• Data Entry
• Insurance
• Appointment/Reservation Setting

KEY JOB RESPONSIBILITIES:

• Collects information, talks to customers via email, online chat, and phone to resolve their questions or concerns;
• Maintains and updates customer information as necessary;
• Calmly attempts to resolve and de-escalate any issues;
• Escalates calls to supervisor when necessary and appropriate after exhausting all methods

EDUCATION AND EXPERIENCE:

• Minimum 6 months customer service experience preferred (ex. receptionist, community service, retail, front end restaurant, telemarketing, etc.);
• High School diploma or GED equivalent required, or relevant experience.
• Amazing customer support presence (people can literally hear you smiling);
• Must be able to type a minimum of 30 WPM;
• Basic computer knowledge;
• Ability to navigate multiple screens;
• Proven ability to work as a member of a team is required;
• Must be able to speak and read English clearly, professionally and fluently;
• Experience using computers, phones and apps.