Bilingual Call Center Agent: Customer Care & Tech Support

Business Development Experts; Center (IN); On-site; Full time

Job description

About the Role

We’re hiring bilingual Call Center Agents for Customer Service, Technical Support, Collections, Sales, Chat Support, Back Office, and other programs. Location: World Trade Center (WTC), Guatemala City. Immediate hiring, paid training, full‑time positions, employee benefits, and career advancement opportunities.

Key Responsibilities

• Assisting customers with inquiries
• Providing technical support
• Processing payments and collections
• Offering products and services
• Supporting customers through chat and email
• Completing back‑office tasks
• No previous Call Center experience required; paid training is provided.

Qualifications

• Advanced English proficiency
• Strong customer‑service orientation
• Desire to help customers
• Long‑term stability seekers
• First‑time Call Center applicants
• Beginners ready to learn and succeed

Benefits

• Competitive compensation with performance incentives and bonuses
• Paid training
• Immediate hiring and fast recruitment process
• Full employee benefits: IGSS, Aguinaldo, Bono 14, paid vacations, and additional company benefits
• Flexible schedules (morning, afternoon, overnight)
• Career growth opportunities: promotions, leadership development
• Convenient parking at World Trade Center

Hiring Process

1. Apply online
2. Recruiter contact via WhatsApp or phone
3. Interview and English assessment
4. Receive job offer
5. Begin paid training

Equal Opportunity Employment

We are an equal opportunity employer. We value diversity and encourage all qualified individuals to apply.