BWH Intake Coordinator FT

Bournewood group; Woburn (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

Bournewood Caulfield Center in Woburn, MA is seeking an Intake Coordinator to manage admissions, triage, and administrative tasks for the program. The role involves confirming eligibility, coordinating with departments, and supporting the Program Manager.

The ideal candidate will have strong communication, customer service, and Microsoft Office skills, with an understanding of mental health care workflows. This is a full-time, on-site position offering hourly pay between $20 and $30.

Qualifications

• Excellent communication and customer service skills.
• Experience with MS Office (Outlook, Excel).
• Ability to assess client needs and triage effectively.
• Understanding of mental illness and hospital workflows.

Responsibilities

• Facilitates admissions to the partial hospital by intake and triage.
• Interviews prospective clients and families to collect history.
• Verifies insurance benefits and obtains authorizations; handles billing.
• Coordinates with hospital departments to admit patients and maintains census.
• Provides administrative support to Program Manager as needed.
• Performs other duties as assigned by supervisor.

Skills

Interpersonal skills

Customer service

Time management

MS Office

Intake procedures

Tools

Outlook

Excel

Job description

BWH Intake Coordinator FT# BWH Intake Coordinator FTBWH Bournewood Caulfield Center Woburn - Woburn, MA 01801## OverviewSalary Range$20.00 - $30.00 Hourly## DescriptionThe Intake Coordinator handles intake, billing, and receptionist responsibilities for the program, as well as providing administrative assistance to the Program Manager as needed.Essential Job Functions:• Facilitates admissions to the partial hospital by interacting with potential patients and performing triage, assessment, and intake procedures. • Interviews prospective clients and their families to collect additional clinical history and to provide information. • Verifies insurance benefits, gets authorizations for levels of care, and handles billing. • Communicates with other individuals and departments within the hospital structure to facilitate admissions. • Maintains census by coordinating successful admissions to inpatient programs. • Any other duties as assigned by supervisorEssential Competencies: • Excellent communication, customer service, and time management skills. • Strong Microsoft Office skills (Outlook, Excel) • Ability to assess a client’s hospital needs through conversation with referral source. • Understanding of mental illness, common diagnoses and behaviors. • Ability to maintain a calm and respectful demeanor when handling difficult people or situations.