Buyer Experience Consultant

Yellowstone Local; Grand Prairie (TX); On-site; USD 48,000 - 76,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

SIMPLE Plan 401(k)

PTO and paid holidays

1 week vacation after 12 months

2 weeks vacation after 24 months

Vehicle allowance

Gas card

Toll tag

Career advancement opportunities

Opportunity to upsell electrical, home

Job summary

C&B Electric & Security is seeking a Buyer Experience Consultant to own the design-to-close customer journey. You will guide clients through electrical and low voltage plans, ensure plan accuracy, and collaborate with estimating and field teams to deliver installation-ready solutions.

The role emphasizes consultative sales, strong attention to detail, and effective communication with customers and partners.

Qualifications

• 1–2 years of residential electrical experience required.
• Strong customer service and relationship-building skills.
• Ability to guide customers through detailed design decisions and product selections.
• Strong attention to detail when reviewing plans, pricing, selections, and change orders.
• Ability to read, review, and accurately mark up electrical and low voltage plans.
• Strong written and verbal communication skills.
• Ability to coordinate effectively with customers, estimating teams, field personnel, and installation teams.
• Consultative sales skills with the ability to identify and present relevant retail and home upgrade solutions.
• Comfortable learning and discussing electrical, lighting, low voltage, audio/video, networking, security, and home automation products.
• Ability to maintain accurate customer and project records using authorized company systems.
• Ability to work Monday through Friday from 8:00 AM to 5:00 PM, with evenings and Saturdays as design appointments or model home events require.
• Ability to comply with confidentiality and workplace policies.

Responsibilities

• Serve as the primary Buyer Experience Consultant for customers throughout the design and selection process.
• Prepare for, conduct, and document customer design meetings.
• Guide buyers through electrical and low voltage plan mark-ups and upgrade selections.
• Verify that electrical and low voltage plans are complete, legible, and accurately reflect customer selections.
• Review selections and pricing for accuracy before plans are released to estimating and field teams.
• Maintain standardized design packets, selection sheets, and pricing menus.
• Respond promptly and professionally to customer calls, emails, and questions.
• Keep customers informed about selections, pricing, change orders, and installation timing.
• Address customer concerns professionally and elevate issues to leadership when appropriate.
• Coordinate with the Custom Electric & Audio/Video division to ensure sold products and upgrades are installed as specified.
• Follow up with customers after design and closing to identify additional retail upgrade opportunities.
• Present relevant lighting, audio/video, networking, security, home automation, outdoor, and garage solutions.
• Coordinate retail project scheduling and handoffs with the installation team.
• Gather customer feedback and reviews to help strengthen the design and retail process.
• Maintain accurate records, tracking, and reporting exclusively within authorized company software, devices, and operating systems.
• Work with IT and management when existing systems do not support a required business process rather than using unauthorized external tools.
• Maintain confidentiality and represent C&B professionally with customers, builders, coworkers, and business partners

Skills

Residential electrical experience

Customer service

Design meetings

Plan markup review

Pricing and change orders

Documentation and records

Communication skills

Coordination with teams

Consultative sales

Learning and using systems

Monday–Friday 8:00–17:00 availability

Job description

Yellowstone Local is proud to represent C&B, an industry leader in electrical and low voltage solutions.

If you know how to turn complex design decisions into a smooth customer experience while uncovering upgrades that genuinely add value to a home, this is your opportunity to own the process from design meeting through closing and beyond.

What's in it for You?

• Base rate plus commission/bonus opportunities on retail and upgrade sales

• Health, dental, and vision insurance

• SIMPLE Plan 401(k)

• Monday through Friday schedule, 8:00 AM to 5:00 PM

• Evening and Saturday hours as needed for design appointments or model home events

• Company cell phone

• Company laptop

• PTO and paid holidays

  • 1 week of vacation after 12 months of employment

  • 2 weeks of vacation after 24 months of employment

• Vehicle allowance

• Gas card

• Company-provided toll tag

• Career advancement opportunities

• Opportunity to earn more by helping customers select valuable electrical, lighting, audio/video, networking, security, automation, outdoor, and garage upgrades

Why You'll Love It Here

• Own the buyer experience from the first design consultation through home closing and post-close follow-up

• Work directly with customers to turn ideas and selections into accurate, installation-ready plans

• Build expertise across electrical design, low voltage systems, smart home technology, lighting, security, networking, and audio/video solutions

• Play a key role in improving the design and retail upgrade experience

• Collaborate with installation teams to make sure what customers purchase is what gets delivered

• Combine customer service, residential design coordination, and consultative sales in one high-impact position

Your New Role

• Serve as the primary Buyer Experience Consultant for customers throughout the design and selection process

• Prepare for, conduct, and document customer design meetings

• Guide buyers through electrical and low voltage plan mark-ups and upgrade selections

• Verify that electrical and low voltage plans are complete, legible, and accurately reflect customer selections

• Review selections and pricing for accuracy before plans are released to estimating and field teams

• Maintain standardized design packets, selection sheets, and pricing menus

• Respond promptly and professionally to customer calls, emails, and questions

• Keep customers informed about selections, pricing, change orders, and installation timing

• Address customer concerns professionally and elevate issues to leadership when appropriate

• Coordinate with the Custom Electric & Audio/Video division to ensure sold products and upgrades are installed as specified

• Follow up with customers after design and closing to identify additional retail upgrade opportunities

• Present relevant lighting, audio/video, networking, security, home automation, outdoor, and garage solutions

• Coordinate retail project scheduling and handoffs with the installation team

• Gather customer feedback and reviews to help strengthen the design and retail process

• Maintain accurate records, tracking, and reporting exclusively within authorized company software, devices, and operating systems

• Work with IT and management when existing systems do not support a required business process rather than using unauthorized external tools

• Maintain confidentiality and represent C&B professionally with customers, builders, coworkers, and business partners

• At least 1–2 years of residential electrical experience

• Strong customer service and relationship-building skills

• Ability to guide customers through detailed design decisions and product selections

• Strong attention to detail when reviewing plans, pricing, selections, and change orders

• Ability to read, review, and accurately mark up electrical and low voltage plans

• Strong written and verbal communication skills

• Ability to coordinate effectively with customers, estimating teams, field personnel, and installation teams

• Consultative sales skills with the ability to identify and present relevant retail and home upgrade solutions

• Comfortable learning and discussing electrical, lighting, low voltage, audio/video, networking, security, and home automation products

• Ability to maintain accurate customer and project records using authorized company systems

• Ability to work Monday through Friday from 8:00 AM to 5:00 PM, with evenings and Saturdays as design appointments or model home events require

• Ability to comply with applicable company confidentiality, workplace conduct, drug-free workplace, and employment policies

C&B Electric & Security is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.