Account Manager

CBx Solutions LLC; Durham (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Career growth & mentoring

CBX University training

Job summary

CBX Solutions seeks an Account Manager to serve as a trusted advisor for clients, identifying Audio-Visual needs and coordinating with internal teams to deliver integrated solutions. You will manage relationships, present capabilities, and ensure accurate proposals and timelines across assigned accounts.

The role emphasizes consultative sales, technical acumen, and strong project coordination with engineering, project management, and estimating teams in a dynamic environment.

Qualifications

• Understanding of Audio-Visual systems.
• Ability to read and interpret blueprints, architectural drawings, and specifications.
• Strong verbal and written communication skills for technical and non-technical audiences.
• Excellent organizational, time management, and follow-up skills; manage multiple projects and deadlines.
• Self-motivated and collaborative, with commitment to exceptional client service.

Responsibilities

• Develop and maintain strong relationships with customers, general contractors, and construction managers across assigned accounts and territories.
• Identify and qualify opportunities for Audio-Visual Systems through proactive outreach and territory management.
• Conduct onsite and virtual presentations highlighting capabilities in Audio-Visual solutions.
• Coordinate with internal brands to align access control and opening requirements.
• Collaborate with engineering, project management, and estimating teams to prepare scopes, pricing, and timelines.
• Prepare and deliver proposals, RFP responses, quotes, and technical documentation.
• Manage sales pipeline and data integrity in CRM tools (e.g., ConnectWise).
• Stay informed of product developments, emerging technologies, and competitor activity.
• Facilitate handoffs to project and operations teams for smooth execution.
• Participate in regular sales meetings and training via internal platforms.

Skills

Audio-Visual systems

Blueprints & specifications

Communication skills

Project coordination

Time management

Education

High school diploma or equivalent

Bachelor's degree in business, construction management, or related field

Tools

ConnectWise (CRM)

Job description

Build Your Career Where You Matter

Join CBX Solutions, the nation's leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.

At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you'll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.

Why Work With Us?

We're committed to your success, personally and professionally. You'll have access to:

• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work-Life Balance: Generous paid time off for rest, family, and self-care.
• Career Growth: You'll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.
• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.

As an Account Manager, you'll serve as a trusted advisor to clients, identifying their Audio-Visual needs. This role requires a combination of consultative sales expertise, technical acumen, and strong project coordination with internal teams.

Essential Functions

• Develop and maintain strong relationships with customers, general contractors, and construction managers across assigned accounts and territories
• Identify and qualify opportunities for Audio-Visual Systems through proactive outreach, referrals, and territory management
• Conduct onsite and virtual presentations that highlight the company's capabilities in Audio-Visual solutions
• Partner with the internal brands and divisions to ensure coordinated proposals that align access control and physical opening requirements
• Collaborate with engineering, project management, and estimating teams to prepare accurate scopes, pricing, and timelines
• Prepare and deliver professional proposals, RFP responses, quotes, and technical documentation in coordination with marketing and leadership
• Manage sales pipeline and activity in CRM tools (e.g., ConnectWise or similar), ensuring data integrity and compliance with company processes
• Stay informed of product developments, emerging technologies, and competitor activity within the Audio-Visual markets
• Facilitate handoffs to project and operations teams, ensuring smooth transitions from sale to execution
• Participate in regular sales meetings and training initiatives, including continued education through internal platforms (e.g., ConnectWise)
• Other relative duties as assigned

Minimum Qualifications

• High school diploma or equivalent; bachelor's degree in business, construction management, or a related field is preferred
• 3+ years of experience in sales, account management, or estimating in the security integration, low-voltage, or construction industry preferred

Knowledge, Skills, And Abilities

• Understanding of Audio-Visual systems
• Ability to read and interpret blueprints, architectural drawings, and specifications
• Strong verbal and written communication skills with the ability to present to both technical and non-technical audiences
• Excellent organizational, time management, and follow-up skills with a proven ability to manage multiple projects and deadlines
• Self-motivated and results-driven, with the ability to work independently and collaborativelyCommitment to delivering exceptional customer service and maintaining long-term client relationships

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this role, the employee is regularly required to talk, hear, and see. The employee is frequently required to stand, walk, use hands to handle or feel objects, and reach with hands and arms. This role requires frequent lifting of items weighing 5-25 pounds and occasional lifting of up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. This position operates in both a professional office setting and a warehouse environment. The role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Occasional travel to project sites may be required. Warehouse conditions include proximity to forklifts and other heavy machinery and the use of various tools and hardware. Employees may be subject to frequent heavy lifting and exposure to variable weather conditions, including extreme heat and cold. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and/or abilities required to fulfill the essential functions of the role. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.

Equal Opportunity Employer

CBX Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We are a VEVRAA Federal Contractor and give priority referral to protected veterans. We are committed to taking affirmative action to employ and advance in employment qualified minorities, women, individuals with disabilities, and protected veterans.