Home Upgrade Experience Architect

Yellowstone Local

Grand Prairie (TX)

On-site

USD 48,000 - 76,000

Full time

6 days ago

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Benefits offered by this job

Health, dental, and vision insurance

SIMPLE Plan 401(k)

PTO and paid holidays

1 week vacation after 12 months

2 weeks vacation after 24 months

Vehicle allowance

Gas card

Toll tag

Career advancement opportunities

Opportunity to upsell electrical, home

Job summary

C&B Electric & Security is seeking a Buyer Experience Consultant to own the design-to-close customer journey. You will guide clients through electrical and low voltage plans, ensure plan accuracy, and collaborate with estimating and field teams to deliver installation-ready solutions.

The role emphasizes consultative sales, strong attention to detail, and effective communication with customers and partners.

Qualifications

1–2 years of residential electrical experience required.
Strong customer service and relationship-building skills.
Ability to guide customers through detailed design decisions and product selections.
Strong attention to detail when reviewing plans, pricing, selections, and change orders.
Ability to read, review, and accurately mark up electrical and low voltage plans.
Strong written and verbal communication skills.
Ability to coordinate effectively with customers, estimating teams, field personnel, and installation teams.
Consultative sales skills with the ability to identify and present relevant retail and home upgrade solutions.
Comfortable learning and discussing electrical, lighting, low voltage, audio/video, networking, security, and home automation products.
Ability to maintain accurate customer and project records using authorized company systems.
Ability to work Monday through Friday from 8:00 AM to 5:00 PM, with evenings and Saturdays as design appointments or model home events require.
Ability to comply with confidentiality and workplace policies.

Responsibilities

Serve as the primary Buyer Experience Consultant for customers throughout the design and selection process.
Prepare for, conduct, and document customer design meetings.
Guide buyers through electrical and low voltage plan mark-ups and upgrade selections.
Verify that electrical and low voltage plans are complete, legible, and accurately reflect customer selections.
Review selections and pricing for accuracy before plans are released to estimating and field teams.
Maintain standardized design packets, selection sheets, and pricing menus.
Respond promptly and professionally to customer calls, emails, and questions.
Keep customers informed about selections, pricing, change orders, and installation timing.
Address customer concerns professionally and elevate issues to leadership when appropriate.
Coordinate with the Custom Electric & Audio/Video division to ensure sold products and upgrades are installed as specified.
Follow up with customers after design and closing to identify additional retail upgrade opportunities.
Present relevant lighting, audio/video, networking, security, home automation, outdoor, and garage solutions.
Coordinate retail project scheduling and handoffs with the installation team.
Gather customer feedback and reviews to help strengthen the design and retail process.
Maintain accurate records, tracking, and reporting exclusively within authorized company software, devices, and operating systems.
Work with IT and management when existing systems do not support a required business process rather than using unauthorized external tools.
Maintain confidentiality and represent C&B professionally with customers, builders, coworkers, and business partners