Butler

fourseasons; Surfside (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Training

Accommodation

Dry cleaning

Employee meals

Parking

Job summary

Four Seasons Hotel at The Surf Club in Surfside, Florida, is seeking a courteous, professional Butler to join our luxury team. You will deliver personalized service and anticipate guest needs throughout the guest journey.

This role emphasizes collaboration with Front Office, Housekeeping, and F&B, plus promoting hotel facilities to elevate every stay. Candidates should have experience in luxury hospitality, excellent communication, and the ability to work independently and as part of a team.

Qualifications

• Experience in luxury hospitality or frontline guest services.
• Excellent communication and interpersonal skills.
• Ability to stay calm in a fast-paced environment.
• Capable of working independently and in a team.

Responsibilities

• Warmly welcome guests and personalize interactions by using their names.
• Handle guest requests and inquiries promptly by phone or in person.
• Record guest preferences to tailor future stays.
• Coordinate with Front Office, Housekeeping, and F&B for seamless service.
• Promote hotel facilities and amenities to elevate guest experiences.
• Thank guests during stay and at departure.
• Collaborate with colleagues to achieve operational excellence.

Skills

Guest services

Communication

Problem solving

Teamwork

Hospitality

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About the Role:

At Four Seasons Hotel at the Surf Club, our Butler serves as an ambassador of the hotel, delivering personalized service and creating exceptional experiences throughout every stage of the guest journey. This role is responsible for anticipating guest needs, coordinating with hotel departments, and ensuring each interaction reflects the luxury, care, and genuine hospitality that define Four Seasons.

What You Will Do:

• Welcome guests warmly and interact with them in a professional, courteous, and personalized manner, using guest names whenever possible.
• Handle guest requests, inquiries, and concerns promptly and effectively, both in person and over the phone.
• Collect and record guest preferences to enhance future stays and create memorable experiences.
• Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless guest service.
• Promote hotel facilities, services, and amenities while identifying opportunities to elevate the guest experience.
• Meet, assist, and personally thank guests throughout their stay and upon departure.
• Work collaboratively and professionally with colleagues and leadership to achieve operational excellence and guest satisfaction.

What You Bring:

• Previous experience in luxury hospitality, guest services, front office operations, or a customer-facing role preferred.
• Excellent communication and interpersonal skills with a passion for hospitality.
• Strong problem-solving skills and the ability to remain calm and professional in a fast-paced environment.
• Ability to work independently while maintaining a collaborative team-oriented approach.

What We Offer:

• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resorts.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.
• Complimentary Parking.

Schedule & Hours:

• Full-Time, (early mornings, days, evenings, or weekends.)

Candidates must have valid work authorization for the U.S.

Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal