Turndown Attendant

Four Seasons; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee meals

Complimentary parking

Dry cleaning for uniforms

Training and development

Job summary

Four Seasons Hotel Miami Beach is seeking a Turndown Attendant to service guest rooms and fulfill housekeeping requests, ensuring guest comfort and high standards of luxury.

You will prepare rooms, restock amenities, and coordinate with maintenance as needed, while delivering attentive service in a busy luxury environment.

Qualifications

• Experience in housekeeping or cleaning roles.
• Strong attention to detail and high standards.
• Excellent work ethic and ability to work independently or in a team.
• Clear communication in English with guests.

Responsibilities

• Turndown guest rooms and handle housekeeping requests.
• Prepare rooms: tidy, replace towels, restock amenities.
• Notify maintenance of issues; ensure guest comfort.

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About The Role

The Turndown Attendant services guest rooms and guest housekeeping requests and is responsible for their overall comfort level.

What You Will Do

• Prepares the guest room for turndown service. Removes used towels and replaces them with clean ones from the linen closet. Wipes down any wet surfaces in the bathroom.
• Folds any clothing left in room and places it in appropriate spot. Removes Room Service trays and dishes and carts to service landings. Replaces used cups, saucers, spoons and glasses from the Minibar with clean china, glasses and cutlery from the Room Attendant pantry. Removes garbage from bins in bedroom and bathroom.
• Closes drapes (based on applicable standard), reduces lighting, turn music on softly and prepares bed. Submits all maintenance issues in guestrooms, Public Areas and Back of house areas to the Engineering department through designated work systems and brings them to the attention of the Housekeeping management. Add special touches to the guestrooms to enhance the guest experience. For example micro fiber cloth, book marks, travel bags.
• Restocks used amenities such as shampoo, lotions, cotton balls, stationery, pens and coffee, tea and sugar sachets.

What You Bring

• Previous housekeeping, or cleaning experience, preferably within a hotel or luxury hospitality environment.
• Strong attention to detail and commitment to maintaining high standards.
• Excellent work ethic and ability to work independently and as part of a team.
• Ability to communicate effectively in English, including interacting with guests.
• Ability to perform physical tasks including standing, walking, bending, lifting, and moving throughout the shift.

What We Offer

• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Parking

Schedule & Hours

• Full Time (mornings, days, evenings, or weekends.)

Candidates must have valid work authorization for the U.S.

Four Seasons is an Equal Opportunity, Affi ... Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal