Business Technology Support & Migration Analyst (Japanese/English Bilingual)

Fives DyAG Corp.; Los Angeles (CA); On-site; USD 151,536,000 - 177,710,000; Full time

Job summary

NTT DATA seeks a Business Technology Support & Migration Analyst (Japanese/English bilingual) to support users migrating from legacy systems to new enterprise platforms in a global setting.

The role requires 3+ years in IT support, Office 365, and ServiceNow, with native-level Japanese and professional English. You will create bilingual documentation, deliver trainings, and coordinate with cross-functional teams across the globe.

Qualifications

• Minimum 3+ years IT support, business systems support, migration projects or related roles.
• Proficient with Microsoft Office 365 Suite and Windows OS.
• 2+ years experience using ServiceNow.
• Experience creating user documentation and training materials.
• Experience in global, cross-functional environments.
• Native-level proficiency in Japanese (spoken and written).
• Fluent English (spoken and written).
• Ability to translate concepts between Japanese and English.

Responsibilities

• Provide day-to-day support to users migrating from legacy systems to new platforms.
• Deliver user training sessions, workshops and one-on-one guidance.
• Create and maintain user documentation and knowledge base in Japanese and English.
• Troubleshoot issues and coordinate resolution with technical teams and vendors.
• Monitor user adoption and provide improvement recommendations.
• Identify and escalate project risks and dependencies promptly.

Skills

IT Support

Migration experience

Microsoft Office 365

Power Apps

Power Automate

ServiceNow

Data reporting

ITSM

Bilingual JP/EN

Global cross-functional

Education

Bachelor's degree in IT or related field

Tools

Windows OS

Office 365 Suite

Power Apps

Power Automate

Job description

Company Overview:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Business Technology Support & Migration Analyst (Japanese/English Bilingual) to join our team in New York, New York (US-NY), United States (US).

Job Description:

Business Technology Support & Migration Analyst (Japanese/English Bilingual)

Day to Day job Duties:

• Provide day-to-day support to business users transitioning from legacy systems to new enterprise platforms.
• Deliver user training sessions, workshops, and one-on-one guidance on system functionality, navigation, and best practices.
• Create and maintain user documentation, training materials, FAQs, and knowledge base articles in both Japanese and English.
• Troubleshoot user issues and coordinate resolution with technical support teams and vendors as necessary.
• Monitor user adoption and provide recommendations to improve the end-user experience.
• Identify and elevate project risks, issues, and dependencies in a timely manner.

Basic Qualifications:

• At least 3+ years of experience in IT support, business systems support, technology implementation, migration projects or related roles.
• At least 3+ years of working on Microsoft Office 365 Suite Windows operating systems and enterprise productivity platforms, Microsoft Power Apps and Power Automate.
• At least 2+ years of experience using ServiceNow platform.
• Experience in using Reporting and data analysis tools.
• Knowledge of IT service management principles and processes.
• Experience supporting end users during technology transformation and platform migration initiatives.
• Experience creating user documentation, conducting training, and providing technical guidance.
• Experience working in a global, cross-functional environment.
• Native-level proficiency in Japanese (spoken, written, and business communication).
• Native-level or professional-level proficiency in English (spoken, written, and business communication).
• Ability to translate business and technical concepts effectively between Japanese and English-speaking stakeholders.

Travel: no

Degree: Bachelor's degree in Information Technology, Computer Science, Business Administration, Information Systems, or a related field; or equivalent combination of education and experience.

Nice to Have; (But not a must)

• Banking, financial services, or capital markets experience.
• Experience supporting Windows 365 implementations.
• Experience supporting Notes decommissioning or enterprise migration programs.
• Knowledge of change management and user adoption methodologies.
• Familiarity with Agile, Waterfall, or hybrid project delivery models.
• Experience working with globally distributed teams.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $53.12-$62/hour. Actual compensation will depend on several factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.