Business Technology Support & Migration Analyst (Japanese/English Bilingual)

NTT DATA, Inc.; Los Angeles (CA); On-site; USD 73,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA/HSA

AD&D insurance

Employee assistance

401k program

Job summary

NTT DATA, Inc. is seeking a Business Technology Support & Migration Analyst (Japanese/English bilingual) in New York, NY to support users through platform migrations.

Role includes training, bilingual documentation, issue remediation, and adoption monitoring across a global environment. Strong ITSM, Office 365, and ServiceNow experience required; degree in IT or related field preferred.

Qualifications

• 3+ years IT support, business systems support, or migration project experience.
• 3+ years with Microsoft Office 365 Suite and enterprise platforms.
• 2+ years using ServiceNow and data reporting tools.
• Knowledge of IT service management principles and processes.
• Experience translating concepts between Japanese and English stakeholders.

Responsibilities

• Provide day-to-day support to users transitioning to new enterprise platforms.
• Deliver training sessions, workshops, and one-on-one guidance.
• Create and maintain bilingual user docs, FAQs, and knowledge base.
• Troubleshoot issues and coordinate with technical teams and vendors.
• Monitor adoption and suggest improvements to UX.
• Raise project risks and dependencies in a timely manner.

Skills

Microsoft 365

Power Apps

Power Automate

ServiceNow

Data analysis

IT support

Cross-functional work

Education

Bachelor's degree in IT or related field

Tools

Office 365 Suite

Job description

Company Overview

Req ID: 390966

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Business Technology Support & Migration Analyst (Japanese/English Bilingual) to join our team in New York, New York (US-NY), United States (US).

Job Description

Business Technology Support & Migration Analyst (Japanese/English Bilingual)

Day to Day job Duties: (what this person will do on a daily/weekly basis)

• Provide day-to-day support to business users transitioning from legacy systems to new enterprise platforms.
• Deliver user training sessions, workshops, and one-on-one guidance on system functionality, navigation, and best practices.
• Create and maintain user documentation, training materials, FAQs, and knowledge base articles in both Japanese and English.
• Troubleshoot user issues and coordinate resolution with technical support teams and vendors as necessary.
• Monitor user adoption and provide recommendations to improve the end-user experience.
• Identify and elevate project risks, issues, and dependencies in a timely manner.

Basic Qualifications

• At least 3+ years of experience in IT support, business systems support, technology implementation, migration projects, or related roles.
• At least 3+ years of working on Microsoft Office 365 Suite Windows operating systems and enterprise productivity platforms, Microsoft Power Apps and Power Automate.
• At least 2+ years of experience using ServiceNow platform.
• Experience in using Reporting and data analysis tools.
• Knowledge of IT service management principles and processes.
• Experience supporting end users during technology transformation and platform migration initiatives.
• Experience creating user documentation, conducting training, and providing technical guidance.
• Experience working in a global, cross-functional environment.
• Native-level proficiency in Japanese (spoken, written, and business communication).
• Native-level or professional-level proficiency in English (spoken, written, and business communication).
• Ability to translate business and technical concepts effectively between Japanese and English-speaking stakeholders.

Travel: no

Degree: Bachelor's degree in Information Technology, Computer Science, Business Administration, Information Systems, or a related field; or equivalent combination of education and experience.

Nice to Have; (But not a must)

• Banking, financial services, or capital markets experience.
• Experience supporting Windows 365 implementations.
• Experience supporting Notes decommissioning or enterprise migration programs.
• Knowledge of change management and user adoption methodologies.
• Familiarity with Agile, Waterfall, or hybrid project delivery models.
• Experience working with globally distributed teams.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

The starting pay range for this role is $53.12-$62/hour. Actual compensation will depend on several factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including:

• participation in medical, dental, and vision insurance
• flexible spending or health savings account
• AD&D insurance
• employee assistance
• participation in a 401k program
• additional voluntary or legally-required benefits

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.