Business Technology Administrator

Insight Global; Raleigh (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Insight Global is seeking a Business Technology Administrator to orchestrate the administration, configuration, and continuous improvement of enterprise technology solutions in the NC Health Information Exchange Authority environment. You will manage access, licensing, subscriptions, and solution configuration while developing clear documentation and training for stakeholders.

Collaborating with business and technical teams, you will identify optimization opportunities, implement enhancements,

Qualifications

• Knowledge of enterprise business applications and SaaS administration.
• Experience administering platforms such as Salesforce, Smartsheet, Asana, Jira, Microsoft 365, SAS Viya, or similar enterprise solutions.
• Ability to configure workflows, forms, dashboards, reports, automations, and permissions.
• Knowledge of software licensing and subscription management.
• Excellent written and verbal communication skills.
• Demonstrated ability to create clear technical documentation and user-facing instructional materials.
• Strong presentation and training skills.
• Ability to analyze business processes and recommend technology-based improvements.
• Strong organizational, analytical, and problem-solving skills.
• Ability to communicate effectively with technical and non-technical audiences.

Skills

SaaS administration

Salesforce

Smartsheet

Asana

Jira

Microsoft 365

Dashboards

Workflows

Licensing

Subscriptions

Documentation

Training

Communication

Process improvement

Stakeholders

Time management

Problem solving

Job description

Job Description

Position Summary

The Business Technology Administrator is responsible for the administration, configuration, and continuous improvement of business technology solutions that support organizational operations at the NC Health Information Exchange Authority (HIEA). This position manages business application platforms, including user access, licensing, subscriptions, solution configuration, documentation, and training to ensure technology solutions effectively support business processes.

Working collaboratively with business and technical stakeholders, the Business Technology Administrator identifies opportunities to optimize technology, implements enhancements, develops and maintains documentation, and provides training and guidance that promotes effective adoption and consistent use of enterprise platforms. This role serves as the organization's subject matter expert for assigned business technology solutions and plays a key role in driving technology adoption, standardization, and continuous process improvement.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Knowledge, Skills, and Abilities (7+ years of experience)

• Knowledge of enterprise business applications and SaaS administration.
• Experience administering platforms such as Salesforce, Smartsheet, Asana, Jira, Microsoft 365, SAS Viya, or similar enterprise solutions.
• Ability to configure workflows, forms, dashboards, reports, automations, and permissions.
• Knowledge of software licensing and subscription management.
• Excellent written and verbal communication skills.
• Demonstrated ability to create clear technical documentation and user-facing instructional materials.
• Strong presentation and training skills.
• Ability to analyze business processes and recommend technology-based improvements.
• Strong organizational, analytical, and problem-solving skills.
• Ability to communicate effectively with technical and non-technical audiences.
• Ability to manage multiple priorities while maintaining a high level of customer service.