IT Business Application Administrator

Sanitas Medical Centers; Town of Florida (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

Sanitas Medical Centers is seeking an IT Business Application Administrator to support and configure business applications, including Salesforce and CRM systems. You will collaborate with cross-functional teams, troubleshoot SaaS platforms, and manage project workflows to improve efficiency.

This role also involves end-user training, documentation, and ensuring security and change control compliance. Responsibilities include administering non-clinical applications, data quality management, and

Qualifications

• Experience administering SaaS-based business applications.
• Strong understanding of CRM systems and Salesforce workflows.
• Ability to train end-users and create training materials.
• Knowledge of data security, privacy, and change control processes.

Responsibilities

• Collaborate with cross-functional teams to implement and manage non-clinical applications.
• Troubleshoot SaaS application issues and coordinate vendor escalation as needed.
• Manage project management tools to streamline workflows and communication.
• Provide training and support to end-users on application usage and best practices.
• Analyze systems and propose improvements for performance and efficiency.
• Ensure compliance with company policies and security standards.

Skills

Salesforce

CRM

SaaS applications

User training

Documentation

Security

Tools

Salesforce

Project management tools

Job description

“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

Job Summary

The IT Business Application Administrator provides administration and supports for business applications specializing in SaaS products, including telephony platforms, ticketing system, CRM, among others. They plan and undertake configuration and enhancement of business applications to meet business needs. This position supports users and assists with administrative or technical tasks on projects.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Collaborate with cross-functional teams to implement and manage non-clinical applications.
• Troubleshoot and resolve issues related to SaaS applications, including escalating support to vendors as needed.
• Manage project management tools to streamline workflows and communication.
• Provide training and support to end-users regarding application usage and best practices.
• Conduct system analysis and recommend improvements for performance and efficiency.
• Ensure compliance with company policies and security standards, ensuring the confidentiality, integrity and availability of information and technology systems.
• Conduct administration functions for business applications.
• Takes responsibility for business application service desk support requests by identifying, troubleshooting and resolving application problems encountered.
• Work with business units to gather and define business requirements to configure and enhance existing systems.
• Liaise with internal departments.
• Develop documentation for business applications and processes.
• Manage and deliver projects as agreed with the coordinator to sustain or enhance business applications.
• Develop and implement system and application test plans and coordinate User Acceptance Testing for projects.
• Work directly with end-users and management to support reporting and administrative needs.
• Comply with all change control procedures.
• Take all reasonable steps to ensure the security, confidentiality, integrity and availability of information and technology systems.
• Maintain technical currency through self-learning, knowledge transfer and formal training. Facilitate knowledge sharing amongst members within the information Systems team.
• Perform all duties as assigned by the Manager.
• On call and after-hours support may be required on a programmed or rotational basis.
• Perform application configuration and customization to support process automation.
• Maintain, enhance, and create Salesforce workflows, flows, process builders, approval processes, reports, dashboards, and other configurations.
• Administer aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules.
• Sandbox environment management. Tests and approves system changes prior to deployment.
• Data management to improve Salesforce data quality, implementing rules and automation as needed.