IT Consultant III

Kaiser Permanente; Greensboro, Northern (NC, KY); Hybrid; USD 85,000 - 115,000; Full time

Job summary

Kaiser Permanente is seeking an IT business analyst to serve as a liaison between users and IT, define business processes, and contribute as a technical contributor on project teams. You will gather requirements, help develop process improvements, and support governance activities across portfolios and stakeholders.,

The ideal candidate brings strong analytical capabilities, effective communication, and experience delivering executive-ready materials for portfolio governance and decision making.

Qualifications

• Minimum three (3) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Responsibilities

• This role acts as a liaison between users and IT to define business processes and contribute as a technical team member.
• Develops requirements for process or system solutions by interfacing stakeholders and IT teams.
• Supports evolution of applications, systems, and processes toward a future state.
• Assists in creating business cases to assess costs, benefits, ROI, and TCO.
• Identifies opportunities for process improvement and governance enhancements.
• Coordinates cross-functional initiatives with local, regional, and national stakeholders.
• Develops executive-level presentations and reports for governance purposes.
• Maintains strong relationships and communicates progress clearly to leadership.

Skills

Ambiguity/Uncertainty Management

Attention to Detail

Business Knowledge

Communication

Critical Thinking

Cross-Group Collaboration

Decision Making

Dependability

Influencing Others

Problem Solving

Project Management

Requirements Elicitation & Analysis

Technical Documentation

Relationship Building

Organizational Skills

Learning Agility

Teamwork

Topic-Specific Communication

Education

Bachelors degree in Business Administration, Computer Science, CIS or related field

Job description

Tech Summary:

This position will support Portfolio Operations, a team that provides operational services and strategic support to Clinical Ancillary portfolio leaders and shared services teams, including Product Release, Solution Design, and AI Emerging Technologies. Approximately 80% of this position will be dedicated to investment-funded initiatives, partnering across portfolios to drive execution, governance, operational excellence, and strategic priorities. Responsibilities include developing executive-level presentations and reports, conducting complex analyses, supporting portfolio financials and governance activities, optimizing processes and tools, and coordinating cross-functional initiatives with local, regional, and national stakeholders. The ideal candidate is a highly analytical problem solver with exceptional communication and interpersonal skills, capable of translating complex information into clear, executive-ready materials. Success in this role requires strong relationship-building abilities, attention to detail, and the ability to influence and collaborate effectively across leadership teams and diverse business partners.

Job Summary:

This individual level contributor is primarily responsible for serving as a liaison between users and IT, defining business processes, and participating as a technical contributor on project teams.

Essential Responsibilities:

• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
• Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
• Develops requirements for process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).
• Develops an understanding of and executes requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) within designated business domain.
• Assists in the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.
• Supports the evolution of applications, systems, and/or processes to a desired future state by building and leveraging an up to date understanding of how current processes impact business operations for assigned domain(s).
• Maps current state against future state processes.
• Identifies the impact of requirements on upstream and downstream solution components.
• Provides recommendations to team or department leadership on how to integrate requirements with current systems and business processes for assigned domain(s).
• Identifies value gaps and opportunities for process enhancements or efficiencies.
• Supports solution design by researching how to help translate requirements into workable business solutions.
• Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design.
• Supports the evaluation of third-party vendors as directed.
• Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.
• Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across assigned business domain(s).

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Analytical Skills
• Business Case Development
• Business Process Improvement
• Client Focus
• Crisis Incident Management
• Debugging and Troubleshooting
• Demonstrating Personal Flexibility
• Managing Diverse Relationships
• Model Development
• Organizational Skills
• Prioritization
• Process Validation
• Project Management
• Relationship Building
• Requirements Elicitation & Analysis
• Technical Documentation

Minimum Qualifications:

• Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum three (3) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications:

• Two (2) years experience working for a health care organization
• Two (2) years experience working for an IT organization