Business Technical Analyst

ZipRecruiter; Exton (Chester County); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Business Technical Analyst to join their dynamic Consulting team. This role involves providing technical expertise and support for business information systems across multiple departments. You will be the key point of contact for resolving support issues, managing updates, and collaborating with various stakeholders to ensure seamless operations. With a focus on core banking systems and document management, you'll leverage your analytical skills to drive improvements and enhance system functionality. If you're passionate about technology and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• 5 years of experience in IT and/or Business Analysis.
• Experience with Symitar and job automation software.
• Proficiency in SQL and Microsoft Office Suite.

Responsibilities

• Monitor IT Operations Support Queue and provide Level 2 support.
• Serve as subject matter expert during testing phases.
• Collaborate with Project Teams on software updates.

Skills

Information Technology

Business Analysis

Analytical Skills

Communication Skills

Multitasking

Education

2 Year Associates Degree

4 Year Bachelors Degree

Tools

Symitar

Jack Henry Product Suite

SQL

Microsoft Office Suite

Document Management Systems

Job description

Job DescriptionJob DescriptionSalary: $40-$45/hr

Data-Core Systems, Inc. is a provider of information technology, consulting and business process services. We offer breakthrough tech solutions and have worked with companies, hospitals, universities and government organizations. A proven partner with a passion for client satisfaction, we combine technology innovation, business process expertise and a global, collaborative workforce that exemplifies the future of work. For more information about Data-Core Systems, Inc., please visithttps://datacoresystems.com/.

Data-Core Systems Inc. is seeking a Business Technical Analystto be a part of our Consulting team. You will participate and effectively contribute to the design, development, and implementation of complex applications, often using new technologies. You will provide technical expertise and systems design for individual initiatives. You will have the opportunity to work with other SME consultants from our existing team.

Primary responsibility is to provide support of business information systems across multiple departments. Be the point person on all support related tasks, such as managing the support queue, resolving support issues, and reassigning or escalating when appropriate. Work with business units to coordinate and implement maintenance updates, enhancements, and configuration changes as it relates to the core banking systems, CRM, business workflows, document management, account opening, and internally developed applications. Incumbent will assume responsibility for open tasks/tickets during post-implementation of projects.

Responsibilities:

• Monitor the IT Operations Support Queue and Assume Level 2 support for any escalated Service Desk Tickets.
• Provide support for core banking platforms, including CRM, document management, Workflow, job automation, and account opening.
• Ensure that stakeholders are kept up to date on support related issues.
• Serve as the subject matter expert while working with Development and Business units during the testing phases of support fixes, or system upgrades.
• Participate in Agile ceremonies with internal development, which includes writing User Stories based on business requirements and managing them to completion.
• Use analytical skills to identify potential crises and devise contingency plans.
• Thoroughly test and document all changes resulting from support, maintenance, and enhancement upgrades.
• Collaborate with Project Teams to determine how software updates, enhancements and new modules will affect and change operations within department and credit union.
• Conform to shifting priorities, demands and timelines through analysis and problem-solving.
• Ensure that written procedures are documented for all Operations functions.
• Participate in Disaster Recovery Testing at our identified hot site. Restoring transactional system operations, connectivity to Retail network, connectivity to third party vendors and ancillary software and hardware platforms.
• Maintain strong working relationships with 3rd party vendors to optimize performance of the core banking platforms and ancillary applications
• Provide Infrastructure with technical specifications based on business requirements.
• Coordinate and complete month-end, quarter-end, and year-end processing.
• Provide on call support to ensure system accessibility.
• Participate in Departmental meetings

Education and Skills:

• 5 years of work-related experience in Information Technology and/or Business Analysis.
• Minimum of three years banking, business and related technical experience .
• Experience with Symitar, Jack Henry product suite, Terafina, or job automation software.
  Technical experience with Symitar core data processing system, CR< SQL, Document Management, XML, and job schedulers.
  
• Microsoft Windows and Office Suite, SQL proficiency.
• 2 Year Associates degree in business or technical related field required.
• 4 Year Bachelors degree in business or technical related field
• 3 years work-related experience may be substituted in lieu of degree.

Additional Skills/Notes:

• Ability to multitask and communicate effectively both with IT and Customers
• Advanced Analytical skills as it applies to system analysis and troubleshooting

We are an equal opportunity employer.