Sr. Unemployment Insurance Benefits Business/Technical Analyst (SME)

Infosys Limited; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Associate to provide expert-level knowledge in Unemployment Insurance Benefits. In this dynamic role, you will lead project planning and proposal development while collaborating with C-Level leadership. Your expertise in business analysis and client relationship management will be crucial as you guide teams in delivering impactful solutions. Join a forward-thinking organization that values innovation and customer success, where your contributions will directly influence the future of business transformation. If you are passionate about making a difference and excel in a collaborative environment, this opportunity is for you.

Qualifications

• Minimum 7 years of experience in Unemployment Insurance Benefits domain.
• Experience in delivering Unemployment Insurance Benefits programs.

Responsibilities

• Lead the creation of user stories and system requirement documents.
• Coordinate and participate in oral presentations to customers.

Skills

Communication Skills

Unemployment Insurance Benefits Knowledge

Business Analysis

Proposal Development

Client Relationship Management

Project Management

Analytical Ability

Education

Bachelor's Degree in Engineering

Tools

Salesforce

Job description

Sr. Unemployment Insurance Benefits Business/Technical Analyst (SME) Senior Associate - Business Consulting

Technology|Insurance|Insurance Claims Management System

Company: IPS USA

Requisition ID: 132149BR

Infosys Public Services is seeking a Sr. Unemployment Insurance Benefits Business/Technical Analyst (SME), to join our Team.

Position Description (scope of work or brief narrative):

• The Consultant will provide expert level industry knowledge as the senior Subject Matter Expert (SME) in developing Unemployment Insurance Benefits requirements. This position will be hands-on in the creation of user stories and other system requirement documents as well as providing leadership to other SME’s and/or Business Analysts.
• This position is responsible for providing input into the creation of project plans and meeting the deadlines established in the project plans. This role will also lead and organize content responses to proposals by ensuring that the responses meet the customer requirements thoroughly and completely, and conform to the established “win themes” of the overall proposal response. This role will also coordinate and participate in oral presentations to customers showing a command of Unemployment Insurance Benefits.

Required years of experience, training, technical skills, and other requirements for job performance:

• Must have excellent oral and written communication skills to lead and participate in proposal responses, oral presentations, and other pre-sales activities.
• Must be comfortable and confident presenting to and meeting with client C-Level leadership.
• Minimum 7 years of experience in Unemployment Insurance Benefits domain.
• Must have experience in delivering Unemployment Insurance Benefits programs.
• Must have been Business Analyst on at least one Unemployment Insurance Benefits modernization project.
• Must have experience writing User Stories.
• Must have direct experience gathering and communicating business requirements to technical staff.
• Must have the ability to review and enhance the design products created by Subject Matter Experts to allow for faster more accurate consumption by related parties.
• Commercial software development and ongoing support.
• Unemployment Insurance or other Insurance related products.
• Relevant salesforce certifications.
• Be flexible to meet with resources in varying time zones outside of normal work hours.

Areas of Responsibility:

• Proposal Development / Solution Design
• Engagement Launch
• Engagement Delivery
• Engagement Management
• Idea Generation for IP
• Client Relationship Management
• Build Asset
• IP Creation/Protection
• Operations

Competencies

• Business Growth and Strategic Planning
• Client centricity and Business metric management
• Project Management
• Commercial knowledge
• Analytical Ability
• High Impact Communication
• Planning and Organization
• Driving Innovation

Leadership Qualities:

• Passion: Passionate about Customer Success.
• Inquisitive: Always learning; approaches each interaction with open mind; great listener and hands-on.
• Leadership: Self-aware and strategic thinker; proficient at building strong relationships.
• Communicator: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.
• Team Player: Proficient at collaboration and working with members of a team.
• Urgency: Ability to move fast and drive business value and results.
• Adaptable: Excels in high levels of uncertainty and change.

Educational Requirements:

A Bachelor’s Degree in Engineering or a foreign equivalent is required from an accredited institution. Will also consider three years of progressive, relevant work experience instead of every year of education.

The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.

About Us

Infosys Public Services is the global management and technology consulting practice of Infosys, a global leader in technology services and consulting. We combine the power of time-tested methodologies, people-driven innovation and disruptive technology to enable leaders of the world’s top brands pursue a path of smart transformation. Together with our clients, internal and external partners, we co-create and execute pragmatic strategies and solutions that transform organizations and define the future of business.

Infosys Public Services provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.