Business Technical Analyst

Texas A&M University; Dallas, Northern (TX, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Texas A&M University in Dallas area seeks a technical/data analyst to analyze business processes, document requirements, and support Enrollment Management & Student Affairs systems including CRM and SIS. You will validate data, develop dashboards, and assist with system integrations and upgrades.

The role requires a bachelor’s degree in a STEM field, 1+ year of relevant experience, and strong SQL/data analysis skills. Experience with Banner, Element451, Salesforce and ETL tools is preferred.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Data Science, or related STEM field.
• Four months of experience as a technical analyst, data analyst, or programmer/DBA.
• At least 1 year of experience in a business technical analyst, data analyst, or programmer/DBA role.
• Proficient in SQL and data analysis with experience supporting large relational databases.
• Ability to translate complex technical topics to non-technical stakeholders.

Responsibilities

• Analyze business processes, workflows, and system functionality to identify opportunities for improvement and automation.
• Gather, document, and translate business requirements into functional/technical specs.
• Support implementation, configuration, enhancement, and optimization of Enrollment Management and Student Affairs systems (CRM, SIS, admissions, engagement, student success).
• Analyze and validate data across systems; support data reconciliation, mapping, migration, and governance.
• Develop reports, dashboards, business rules, data definitions, and analytical solutions.

Skills

SQL

PL/SQL

Apex

R

Python

Education

Bachelor's degree in Computer Science, Information Systems, Data Science or related STEM

Tools

Oracle

Banner SIS

Salesforce

Element451

WebFocus

UC4

SFTP & API integrations

Git

Job description

* Analyze business processes, workflows, and system functionality to identify opportunities for improvement, automation, and increased efficiency.* Gather, document, and translate business requirements into functional and technical specifications.* Support the implementation, configuration, enhancement, and optimization of Enrollment Management and Student Affairs systems, including CRM, SIS, admissions, engagement, and student success platforms.* Analyze and validate data across systems; identify data quality issues and support data reconciliation, mapping, migration, and governance efforts.* Develop and maintain reporting requirements, dashboards, business rules, data definitions, and analytical solutions.* Support system integrations, APIs, data feeds, and automated processes in partnership with IT and vendors.* Develop test plans and user acceptance testing for new functionality and system changes.* Participate in technology implementations, process improvement initiatives, system upgrades, and vendor projects.* Create process documentation, workflow diagrams, standard operating procedures, and user documentation.* Provide technical and analytical support to Enrollment Management & Student Affairs leadership and functional teams.* Communicate complex technical and data concepts clearly to both technical and non-technical stakeholders.* **Licensing/Professional Certifications: NA*** **Physical Requirements: NA**- **Education:** Bachelor's degree in Computer Science, Information Systems, Data Science, or a related STEM field.- **Experience / Knowledge / Skills:**Four months of experience in a technical analyst, data analyst, or programmer/DBA role. Experience working in higher education or with systems such as Banner, Element451, Salesforce is preferred. Proficient in SQL and data analysis with demonstrated experience supporting large, relational database systems. Strong written and verbal communication skills with the ability to translate complex technical topics to non-technical stakeholders.- **Ability to:** Ability to manage multiple priorities and work independently. High level of professionalism and discretion in handling confidential information.* At least 1 year of experience in a business technical analyst, data analyst, or programmer/DBA role.* **Programming/Querying:** SQL, PL/SQL, Apex, R, Python or similar* **Database:** Oracle, Banner SIS* **Reporting:** WebFocus, Salesforce, Element451 Segments* **CRM/Platform:** Element451* **ETL/Integration:** Constituo, UC4, SFTP & API integrations* **Other Tools:** Microsoft Excel (Advanced), Power BI (preferred), Tableau, Git (optional)* ETAMU is ranked among the top **30% in five online degree programs** and offers national recognized academic programs.* **Over 140 degree programs**, including nationally ranked online and graduate options.* **First accredited institution** to offer a competency-based bachelor's degree in **criminal justice**.* **Distance education** offerings in Corsicana, Dallas, Frisco, McKinney, Mesquite, Bryan, and online.Welcome to East Texas A&M University, where we transform lives! At our university, we are committed to fostering an environment that ensures students are prepared for success in an ever-evolving world. Our faculty and staff work collaboratively to elevate research, drive innovation, and address global challenges, all while creating a welcoming community where academic excellence can thrive. We strive to align initiatives with the university's unique rural-urban identity, embracing both the opportunities of city life and the richness of rural traditions. Additionally, we are dedicated to modernizing university operations and business practices to enhance efficiency, support sustainable growth, and improve the student experience.East Texas A&M University is an Equal Opportunity/Veterans/Disability Employer.**Discover more about our sites:**For additional assistance or questions regarding your job application, please contact [phone] or email [e-mail].