Business Systems Support Specialist

Socket.dev; Scranton (Lackawanna County); On-site; USD 60,000 - 80,000; Full time

Job summary

Socket.dev is seeking a Business Systems Support Specialist to support the applications, reports, and processes used throughout our organization. This hands-on role involves daily interaction with end users, ticket management, troubleshooting, reporting, training, and documentation.

The ideal candidate is a strong communicator who enjoys solving problems and learning new technology. On-the-job training will be provided for company-specific systems and processes.

Qualifications

• Strong written and verbal communication skills.
• Patient, professional, and customer-focused approach.
• Excellent troubleshooting and problem-solving abilities.
• Ability to organize and prioritize multiple support tickets.
• Proficiency with Microsoft Excel (formulas, lookups, PivotTables).

Responsibilities

• Provide daily support for business applications and internal systems.
• Manage support tickets from initial request through resolution, including clear user communication.
• Troubleshoot application, data, reporting, and workflow issues.
• Create and maintain user accounts, system settings, reports, dashboards, and automated processes.
• Assist with new system and e-commerce configurations.
• Create and maintain Excel spreadsheets and operational reports.
• Respond to requests for data, reports, and spreadsheet assistance.
• Perform basic database queries and assist with automated reporting.
• Research software issues and coordinate with vendors or developers when needed.
• Create documentation, user guides, and training materials.
• Train employees on business applications and processes.
• Learn assigned systems and become a reliable resource for users.
• Identify opportunities to improve workflows and reporting accuracy.

Skills

Communication skills

Troubleshooting

Excel proficiency

Ticket management

Attention to detail

Independent and collaborative work

Job description

Position Summary

We are seeking a Business Systems Support Specialist to support the applications, reports, and processes used throughout our organization. This hands-on role involves daily interaction with end users, ticket management, troubleshooting, reporting, training, and documentation.

The ideal candidate is a strong communicator who enjoys solving problems and learning new technology. On-the-job training will be provided for company-specific systems and processes.

Responsibilities

• Provide daily support for business applications and internal systems.
• Manage support tickets from initial request through resolution, including clear and timely user communication.
• Troubleshoot application, data, reporting, and workflow issues.
• Create and maintain user accounts, system settings, reports, dashboards, and automated processes.
• Assist with new system and e-commerce configurations.
• Create and maintain Excel spreadsheets and operational reports.
• Respond to requests for data, reports, and spreadsheet assistance.
• Perform basic database queries and assist with automated reporting.
• Research software issues and coordinate with vendors or developers when needed.
• Create documentation, user guides, and training materials.
• Train employees on business applications and processes.
• Learn assigned systems and become a reliable resource for users.
• Identify opportunities to improve workflows and reporting accuracy.

Required Qualifications

• Strong written and verbal communication skills.
• A patient, professional, and customer-focused approach.
• Strong troubleshooting and problem-solving abilities.
• Ability to organize and prioritize multiple support tickets.
• Proficiency with Microsoft Excel, including formulas, lookups, PivotTables, sorting, and filtering.
• Strong attention to detail and the ability to learn new systems.
• Ability to explain technical information clearly and work both independently and collaboratively.

Preferred Qualifications

• Previous application support, help desk, or business systems experience.
• Experience with ERP, CRM, e-commerce, or reporting systems.
• Basic SQL knowledge is a significant plus.
• Experience with automated reports, system configurations, or process documentation.
• Understanding and utilization of AI tools a plus.

On-the-job training will be provided. Candidates should be comfortable learning new applications and developing a strong understanding of business processes.