Business Application Specialist I 00844

Abacus Corporation; Virginia Beach (VA); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Weekly pay

Benefits

Job summary

Abacus Staffing in Virginia Beach is seeking a detail-oriented Business Application Specialist I to provide technical support and application management for business systems and department technology operations. This role supports CRM platforms, including Simpleview, and delivers training and user assistance to ensure service excellence.

The ideal candidate will troubleshoot software and hardware issues, manage workflows, maintain accurate records, and collaborate with internal teams in a

Qualifications

• Four years in a field related to supporting automated business operations, business applications, network environments, or server-based systems.
• Current and valid driver's license.
• Strong technical troubleshooting and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proven ability to work independently and collaboratively with internal teams.
• Ability to maintain accurate records and follow detailed procedures.
• Strong organizational and time-management skills.
• Customer-focused mindset with a commitment to service excellence.

Responsibilities

• Manage and support the Simpleview CRM database, including reporting, dashboards, upgrades, customizations, user permissions, and troubleshooting.
• Administer and support the Partnership Portal and provide training and assistance to users.
• Develop and deliver ongoing application and system training programs.
• Provide day-to-day technical support for applications, hardware, and departmental systems.
• Diagnose, prioritize, and resolve technical issues while escalating complex incidents when necessary.
• Support hardware and software inventory management and maintenance activities.
• Respond to user inquiries via phone, email, and other communication channels.
• Create clear and professional written communications, including emails, memos, and reports.
• Troubleshoot technology-related problems and recommend corrective actions.
• Assist with workflow automation, process improvement initiatives, and documentation development.
• Maintain accurate records and follow established procedures and service standards.
• Deliver outstanding customer service and technical assistance to users with varying levels of technical experience.

Skills

Technical troubleshooting

Written and verbal communication

Time management

Independent and collaborative work

Customer service mindset

Education

4 years in related field

Tools

Simpleview CRM

Ungerboeck/EBMS-like system

Job description

Abacus Staffing, a leading provider of comprehensive employment/placement

solutions, is seeking market talent. We offer meaningful and long-term employment

opportunities, a competitive pay structure and outstanding customer service to a

workforce of more than 20,000, nationally.

Business Application Specialist I (00844)

Location: City of Virginia Beach

Pay: $27.41 per hour

Schedule: Monday - Friday 8:00 AM to 5:00 PM

Job Summary

We are seeking a detail-oriented Business Application Specialist I to provide technical support and application management for business systems and departmental technology operations. This position serves as a key resource for troubleshooting software and hardware issues, supporting users, managing CRM platforms, and delivering exceptional customer service.

Essential Job Duties

• Manage and support the Simpleview CRM database, including reporting, dashboards, upgrades, customizations, user permissions, and troubleshooting.
• Administer and support the Partnership Portal and provide training and assistance to users.
• Develop and deliver ongoing application and system training programs.
• Provide day-to-day technical support for applications, hardware, and departmental systems.
• Diagnose, prioritize, and resolve technical issues while escalating complex incidents when necessary.
• Support hardware and software inventory management and maintenance activities.
• Respond to user inquiries via phone, email, and other communication channels.
• Create clear and professional written communications, including emails, memos, and reports.
• Troubleshoot technology-related problems and recommend corrective actions.
• Assist with workflow automation, process improvement initiatives, and documentation development.
• Maintain accurate records and follow established procedures and service standards.
• Deliver outstanding customer service and technical assistance to users with varying levels of technical experience.

Requirements

• Any combination of education, training, and experience equivalent to four (4) years in a field related to supporting automated business operations, business applications, network environments, or server-based systems.
• Current and valid driver's license.
• Strong technical troubleshooting and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proven ability to work independently and collaboratively with internal teams.
• Ability to maintain accurate records and follow detailed procedures.
• Strong organizational and time-management skills.
• Customer-focused mindset with a commitment to service excellence.

Preferred Qualifications

• Proficiency with Microsoft Office applications.
• Experience with CRM platforms such as Simpleview, Ungerboeck/EBMS, or similar systems.
• Experience training users on software applications and business systems.
• Knowledge of workflow automation and process improvement practices.
• Strong relationship-building skills with staff, management, and business partners

Weekly pay and benefits available!

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