Business Systems Support Specialist

Kevins Wholesale Llc; Scranton (Lackawanna County); On-site; USD 60,000 - 70,000; Full time

Job summary

Kevins Wholesale Llc seeks a Business Systems Support Specialist in Scranton, PA to support applications, reports, and processes across the organization. You will handle end-user interactions, ticket management, troubleshooting, and training while learning company-specific systems.

The role emphasizes strong communication, problem-solving, and the ability to create documentation and automation. On-the-job training will be provided to learn our processes and tools.

Qualifications

• Strong written and verbal communication skills.
• Patient, professional, and customer-focused approach.
• Strong troubleshooting and problem-solving abilities.
• Ability to organize and prioritize multiple support tickets.
• Excel proficiency, including formulas, lookups, PivotTables.
• Detail-oriented and quick to learn new systems.
• Ability to explain technical information clearly and work independently and collaboratively.

Responsibilities

• Provide daily support for business applications and internal systems.
• Manage support tickets from initial request through resolution, with clear user communication.
• Troubleshoot application, data, reporting, and workflow issues.
• Create and maintain user accounts, system settings, reports, dashboards, and automated processes.
• Assist with new system and e-commerce configurations.
• Create and maintain Excel spreadsheets and operational reports.
• Respond to requests for data, reports, and spreadsheet assistance.
• Perform basic database queries and assist with automated reporting.
• Research software issues and coordinate with vendors or developers as needed.
• Create documentation, user guides, and training materials.
• Train employees on business applications and processes.
• Learn assigned systems and become a reliable resource for users.
• Identify opportunities to improve workflows and reporting accuracy.

Skills

Strong communication

Troubleshooting

Ticket management

Organizational skills

Attention to detail

Independent & collaborative work

Clear explanation of tech info

Tools

Microsoft Excel

SQL basics

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Business Systems Support Specialist

Full Time Scranton, PA, US

Salary Range: $60,000.00 To $70,000.00 Annually

Position Summary

We are seeking a Business Systems Support Specialist to support the applications, reports, and processes used throughout our organization. This hands-on role involves daily interaction with end users, ticket management, troubleshooting, reporting, training, and documentation.

The ideal candidate is a strong communicator who enjoys solving problems and learning new technology. On-the-job training will be provided for company-specific systems and processes.

Responsibilities

• Provide daily support for business applications and internal systems.
• Manage support tickets from initial request through resolution, including clear and timely user communication.
• Troubleshoot application, data, reporting, and workflow issues.
• Create and maintain user accounts, system settings, reports, dashboards, and automated processes.
• Assist with new system and e-commerce configurations.
• Create and maintain Excel spreadsheets and operational reports.
• Respond to requests for data, reports, and spreadsheet assistance.
• Perform basic database queries and assist with automated reporting.
• Research software issues and coordinate with vendors or developers when needed.
• Create documentation, user guides, and training materials.
• Train employees on business applications and processes.
• Learn assigned systems and become a reliable resource for users.
• Identify opportunities to improve workflows and reporting accuracy.

Required Qualifications

• Strong written and verbal communication skills.
• A patient, professional, and customer-focused approach.
• Strong troubleshooting and problem-solving abilities.
• Ability to organize and prioritize multiple support tickets.
• Proficiency with Microsoft Excel, including formulas, lookups, PivotTables, sorting, and filtering.
• Strong attention to detail and the ability to learn new systems.
• Ability to explain technical information clearly and work both independently and collaboratively.

Preferred Qualifications

• Previous application support, help desk, or business systems experience.
• Experience with ERP, CRM, e-commerce, or reporting systems.
• Basic SQL knowledge is a significant plus.
• Experience with automated reports, system configurations, or process documentation.
• Understanding and utilization of AI tools a plus.

On-the-job training will be provided. Candidates should be comfortable learning new applications and developing a strong understanding of business processes.