Business Systems Support Specialist

Barrett Firearms Mfg, Inc; Christiana (TN); On-site; USD 90,000 - 140,000; Full time

Job summary

Barrett Firearms is seeking a Business Systems Support Specialist to lead NetSuite ERP administration across North America. You will work with CRM, HRIS, EDW and BI tools to ensure a seamless enterprise systems environment and report to the Director of IT.

You will implement, configure, and optimize NetSuite, serve as the primary administrator, analyze processes, and deliver scalable solutions while coordinating with global IT teams and external vendors.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field.
• 5+ years of experience administering all facets of NetSuite ERP in a customer-facing technology support role.
• Proven experience developing and managing data integrations, dashboards, and data quality.
• Strong analytical, problem-solving, and troubleshooting skills with attention to detail.
• Excellent verbal and written communication skills with the ability to build trust and influence stakeholders.
• Ability to work independently and collaboratively within local and global teams while managing multiple priorities.
• Knowledge of supply chain, distribution, or manufacturing processes is highly desirable.
• This position is fully onsite and requires attendance at our facility.

Responsibilities

• Lead the implementation, configuration, administration, and optimization of the NetSuite ERP platform, including modules, workflows, dashboards, saved searches, and integrations.
• Serve as the primary NetSuite Administrator, providing advanced troubleshooting, user support, and system enhancement recommendations.
• Collaborate with business stakeholders to gather requirements, analyze processes, and deliver scalable technical solutions aligned with business objectives.
• Support integrations between NetSuite, CRM, HRIS, EDW, BI, and other enterprise systems to ensure data accuracy and efficient business processes.
• Design, test, validate, and deploy NetSuite enhancements, patches, and module rollouts while following change management best practices.
• Create and maintain training documentation and the Learning Hub, delivering training that drives user adoption and system proficiency.
• Monitor system performance, resilience, compliance, and governance while identifying opportunities for optimization, innovation, and continuous improvement.
• Partner with global IT teams and external vendors to support ERP initiatives, cross-regional harmonization, and enterprise-wide business systems success.

Skills

Analytical skills

Problem-solving

Troubleshooting

Verbal communication

Written communication

Data integrations

Education

Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field

Tools

NetSuite ERP

CRM systems

HRIS

BI tools

Job description

What makes Barrett an exceptional workplace?

Our people are our greatest asset, and we are committed to providing our employees with a supportive and family-like work culture, accompanied by a variety of attractive benefits including:

• A flexible and adaptive work style.
• Meaningful recognition and bi-weekly pay cycles.
• Ongoing growth through learning, mentoring, training and career progression opportunities.

About Us

Barrett is a global leader in large-caliber rifle design and manufacturing, proudly headquartered in Murfreesboro, Tennessee. For over 40 years, we’ve been at the forefront of innovation, starting with Ronnie Barrett’s revolutionary Model 82, which earned praise from the U.S. Army and set the standard for modern firearms. Our products serve civilian sport shooters, law enforcement agencies, the U.S. military, and over 80 allied nations. As part of the NIOA Group, we continue to push the boundaries of precision, performance, and innovation. At Barrett, we don’t just build firearms, we craft solutions that stand the test of time and exceed expectations. "There’s always a better way" is our mantra, guiding us to continuously improve and evolve our designs to meet the challenges of tomorrow.

If you are seeking a new challenge and would enjoy the opportunity to work in a fast paced and customer focused business,

For further information please visit https://barrett.net/ and https://www.nioa.com.au/.

Additional Screening

By applying for this role, you accept that the following checks will occur for the successful candidate:

• Background checks
• Pre-employment physical
• Drug & alcohol testing
• Permanent working rights and availability to work in the United States

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field required.
• 5+ years of experience administering all facets of NetSuite ERP in a customer-facing technology support role.
• Maintain valid driver’s license.
• Maintain eligibility to work with firearms under state and federal guidelines.

Description

Barrett Firearms is looking for a Business Systems Support Specialist to help drive the administration, enhancement, optimization, and implementation of our NetSuite ERP platform across North America. In this role, you'll support evolving business needs while also working with CRM, HRIS, EDW, and BI tools to ensure a seamless enterprise systems environment. Reporting to the Director of IT, you'll collaborate with global technology teams to improve business systems, support users, and contribute to solution design, documentation, and compliance. If you enjoy solving complex challenges and making a lasting impact, we want to hear from you.

About The Role

• Lead the implementation, configuration, administration, and optimization of the NetSuite ERP platform, including modules, workflows, dashboards, saved searches, and integrations.
• Serve as the primary NetSuite Administrator, providing advanced troubleshooting, user support, and system enhancement recommendations.
• Collaborate with business stakeholders to gather requirements, analyze processes, and deliver scalable technical solutions aligned with business objectives.
• Support integrations between NetSuite, CRM, HRIS, EDW, BI, and other enterprise systems to ensure data accuracy and efficient business processes.
• Design, test, validate, and deploy NetSuite enhancements, patches, and module rollouts while following change management best practices.
• Create and maintain training documentation and the Learning Hub, delivering training that drives user adoption and system proficiency.
• Monitor system performance, resilience, compliance, and governance while identifying opportunities for optimization, innovation, and continuous improvement.
• Partner with global IT teams and external vendors to support ERP initiatives, cross-regional harmonization, and enterprise-wide business systems success.

About You

You’re a proactive problem solver with experience supporting NetSuite ERP and enterprise business systems. You enjoy collaborating with cross-functional teams, translating business needs into technical solutions and continuously improving processes. If you thrive in a fast-paced environment, embrace new technologies, and are passionate about delivering exceptional user support, you’ll be a great fit for our team.

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field required.
• 5+ years of experience administering all facets of NetSuite ERP in a customer-facing technology support role.
• Proven experience developing and managing data integrations, dashboards, and data quality.
• Strong analytical, problem-solving, and troubleshooting skills with exceptional attention to detail.
• Excellent verbal and written communication skills with the ability to build trust, influence stakeholders, and manage expectations.
• Ability to work independently and collaboratively within local and global teams while managing multiple priorities and meeting deadlines.
• Knowledge of supply chain, distribution, or manufacturing processes is highly desirable, along with professionalism, integrity, adaptability, and discretion.
• This position is fully onsite and requires attendance at our facility***