MHI Talent Solutions | Senior Manager, Business Systems

Myers-Holum; New London (CT); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Equity options

Flexible PTO

401k matching

Comprehensive medical

Job summary

Myers-Holum seeks a Senior Manager, Business Systems to lead NetSuite-driven ERP initiatives across purchasing, fulfillment, sales support, and finance. You will own configuration, integration, and change management, ensuring reliable data flow and adoption of new processes across multiple functions.

The role involves coordinating with Engineering, leading acquisition integrations, and delivering operational reporting for inventory and order status. Hybrid work is offered near New London, CT.

Qualifications

• 5+ years in business systems or ERP administration with production ownership
• Experience in distribution/wholesale/manufacturing NetSuite environments
• Proven ability to rescue go-lives or trusted systems and distinguish design problems from expectations
• Integration fluency with iPaaS tools and REST/SOAP APIs
• Ability to read and debug SuiteScript2.x and coordinate with engineering
• Strong documentation discipline and traceable environments
• Skilled at real discovery conversations with non-technical stakeholders and change management

Responsibilities

• Listen across functions to assess where NetSuite fits and publish a plan
• Document current configurations (SuiteScripts, SuiteFlow, records, fields, roles)
• Create sandbox-to-production discipline with testing and release processes
• Own ERP integration layer and ensure data integrity across systems
• Coordinate with Engineering on ERP data in product-driven environments
• Support Sales and Fulfillment with ERP data and reporting
• Lead acquisitions data integration and standard ERP data model

Skills

NetSuite depth

ERP administration

SuiteScript

SuiteFlow

System integration

Change management

Cross-functional collaboration

Tools

Celigo

Boomi

Workato

REST APIs

SOAP APIs

Job description

Job Responsibilities

What You'll Do Here

Start by Listening: the fastest way to level this system up is to have theconversations a compressed go-live didn't leave room for. In your first weeksyou'll sit with purchasing, fulfillment, sales support, and finance to learn howthe work actually happens — then publish a clear-eyed assessment of whereNetSuite fits the business, where it doesn't, and the order you propose fixingthings in. We want a plan the whole company recognizes as accurate, not abacklog of complaints.

Take Ownership of the Configuration: get to the bottom of what's actually inthere — SuiteScripts, SuiteFlow workflows, custom records and fields, savedsearches, roles and permissions — and document it as you go. On a systemthis young that's weeks of work rather than quarters, and it's the foundationfor everything after. Then tell us honestly what's solid, what needs reshaping,and what should be retired.

Establish Change Management, Technical and Human: we launched fast,which meant changes went to production without much process behind them.You'll build real sandbox-to-production discipline — testing, release process,the ability to roll back. Then you'll own the harder half: getting changesadopted. A NetSuite change that lands badly here doesn't produce a bugreport, it produces a workaround, and the people most affected are on forkliftsand delivery trucks rather than reading release notes. You'll communicatechanges before they land, train people in a format they'll actually absorb, andgo back afterward to confirm the new way is the way — not the clipboardsomeone quietly returned to.

Own the Integration Layer:you'll be accountable for how our systems talk toeach other — the connections to freight, banking, EDI, and our partnernetwork, plus the NetSuite side of the HubSpot handoff, where a closed dealbecomes a sales order, a fulfillment, and an invoice. Revenue Operationsconfigures HubSpot; you make sure what lands in NetSuite is correct,monitored, and never fails silently.

Coordinate with Engineering:some of our customer-facing products readfrom the ERP, which makes NetSuite a production dependency rather than apurely internal tool. Engineering owns the product side and the code that talksto us; you own the ERP side of that contract — which means knowing whichfields have downstream consumers and talking to Engineering before youchange them. It also means your work reaches customers. Most businesssystems people never touch anything outside the building; here, the quality ofour operational data is visible in the product.

Serve Sales and Fulfillment: these are your power users, and their problemsare physical. You'll spend real time in our facilities understanding how materialactually moves before proposing how the system should model it — then buildthe operational reporting they depend on for inventory, purchasing, orderstatus, and fulfillment, and fix the data quality problems that keep people inparallel spreadsheets. Funnel, pipeline, and revenue reporting belong toRevenue Operations; your job is making sure both sets of numbers reconcile.

Own How We Absorb Acquisitions: we've completed four and expect more.Each arrives with its own data, processes, and habits. You'll own the ERPstandard — how the operational data model should look, what gets mappedwhere, what documentation we require — while contractors do the migrationlabor and Revenue Operations handles the GTM side. Our most recentacquisition is being onboarded to NetSuite right now, so depending on yourstart date you'll either inherit the tail end of it or arrive just behind it.Then Build. Once the foundation is right, the work ahead is substantive: betterfulfillment across owned and partner locations, a smoother experience for oursales team, and the clean operational data our product team needs to showcustomers what's genuinely available. Matching supply to demand across afragmented industry is, underneath everything, a systems problem — andthese systems need to carry a business two or three times this size as wehead toward our next fundraise and further acquisitions. You'll be the personwho makes that possible.

Your Skill Sets and Capabilities Include

• Hands-On NetSuite Depth: 5+ years in business systems or ERPadministration, including meaningful time as the primary owner of a productioninstance. You're fluent in saved searches, SuiteFlow, custom records andfields, forms, roles and permissions, CSV imports, and sandbox management.
• Experience with Physical Goods: you've run NetSuite in distribution,wholesale, or manufacturing — inventory, purchasing, landed cost, order-to-cash. This matters more to us than total years of experience: NetSuite at asoftware company is a different product than NetSuite at a company thatmoves material, and we need the latter. Familiarity with lumber-specificcomplexity is a significant plus — board foot and unit-of-measure conversion,random width and length tally, grade and species SKU structures, kiln andproduction tracking.
• You've Rescued an Implementation Before: you've come into a go-live thatdidn't land well, or a system that worked but wasn't trusted, and turned itaround. Critically, you know the difference between a genuine design problemand an expectation that was never set — and you treat them differently. Integration Fluency: you've built and maintained integrations with iPaaStooling Celigo, Boomi, Workato, or similar) and worked directly with REST andSOAP APIs. You understand how integrations fail, and you've been the personwho found out before the business did.
• Comfort Working Alongside Engineers: you can read and debug SuiteScript2.x, and you understand that when other teams build against your data model, you can't change a field on a whim. You don't need to design integrationarchitecture — that's shared with Engineering — but you do need to besomeone engineers find easy to coordinate with.
• Documentation Discipline: you document as a matter of habit, not as aproject you'll get to later. You can point to environments that were betterunderstood because you were in them.
• Requirements and Stakeholder Judgment: you know how to run a real discovery conversation with people who don't speak systems, and to get at what they actually need rather than what they think they're asking for. You can also tell a stakeholder that the answer is a process change rather than a customization, and make the case well enough that they agree. You've said no to a build request and been right. You embody the companies core values.
• Change Management That Reaches the Floor: many of your users are in yards, on forklifts, and on delivery trucks, and you go to them rather than waiting for a ticket. You've rolled out ERP or process changes to people who don't sit at desks, and you know a recorded walkthrough and a wiki page don't constitute training for a yard crew. You've verified whether a change was actually adopted rather than assuming it was, and you've won over someone who preferred the old way.

What You'll Have to Work WithA young system, still cheap to reshape. NetSuite went live earlier this year, sothe structural decisions — item and unit-of-measure setup, master data, transaction flows — can still be changed without unwinding years of history.Most people in this field inherit a decade of accumulated constraint and gettold nothing can move. Here, almost everything still can.A clean stack. For a company that's completed four acquisitions, our tooling isunusually tidy: Google Workspace, Notion, Slack, HubSpot, and NetSuite. Youwon't spend your first year untangling forty overlapping tools.A focused mandate. You'll be measured on whether our core systems are reliable and well-liked — not on ticket volume.Specialist help on retainer. We're keeping contractor capacity availablethrough your first year: for surge work, for deep development, and so you'renever the only person who has ever seen this environment. You should be ableto take a vacation.Real authority. You decide what gets decommissioned, what gets rebuilt, andwhen we bring in outside help. Architecture decisions in your domain areyours to make, not to recommend.The mandate to build how prioritization works. Systems requests currentlyarrive via whoever asks loudest. You'll establish the standing forum thatreplaces that — Finance, Sales, Fulfillment, Revenue Operations, andEngineering at one table, with a ranked backlog everyone can see. You'll haveexecutive backing to convene it, and it's yours to design rather than somethingyou inherit.Room to grow into. If this function grows, it grows around you.

Benefits and Perks

• Equity options package
• Flexible PTO and schedule
• 401k with employer matching
• Comprehensive medical, dental & vision insurance
• Work with an incredibly smart, diverse, mission-driven team
• An opportunity to play a core role in defining our fast-growing company
• Volunteer tree planting day

This company is committed to building an inclusive organization that reflects the diverse communities our team works to serve. We believe that diversity in all its forms (gender, race, ethnicity, age, sexual orientation, religion, veteran's status, disability and more) is essential to imagining and actively building a more just and sustainable future for all. We hope you feel welcome here. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary Range: $140,000-$160,000

Industry: Wood Product Manufacturing

Role: Senior Manager, Business Systems

Location: Hybrid, close to one of these locations: San Francisco, CA, New London, CT, Baltimore, MD, Appleton, WI