Business Systems Specialist (Part-Time)

Insight Global; Oakland (CA); Hybrid; USD 41,000 - 55,000; Full time

Job summary

Insight Global Consulting is hiring a Business Systems Specialist I to support asset knowledge management and mapping initiatives within a large utility client. This role focuses on process improvement, documentation development, and program coordination across workflows, partnering with leads to keep trackers updated and issues managed.

The position requires coordinating meetings, updating training materials, and helping deliver training sessions in a fast-paced, regulated environment, with

Qualifications

• 3–5+ years in documentation, process coordination, or business systems support.
• Strong verbal and written communication across stakeholders.
• Experience with process documentation, SOPs, or technical docs.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
• Intermediate Excel (VLOOKUPs, pivots, formulas, data tracking).
• Experience managing trackers or workflow tools in structured environments.
• Experience with SAP, EDRS, or similar doc/workflow tools.
• Strong organization with multiple priorities and proactive follow-through.

Responsibilities

• Review training programs and identify gaps aligned to evolving processes.
• Revise training materials to reflect approved processes and docs.
• Prepare and update user-facing training content (guides, references).
• Support development and organization of training materials (job aids, exercises).
• Coordinate and support training sessions, including logistics and materials.
• Assist in delivering training sessions and follow-up.
• Capture training feedback and track trends for improvement.
• Partner with documentation teams to align with procedures.

Skills

Documentation

Process coordination

Stakeholder comms

MS Office

Excel (Pivot/LOOKUP)

Tracking tools

SAP/EDRS

Organization

Tools

SharePoint

Document management tools

Job description

Location

1 day onsite in Oakland CA (8 hours), 1 day remote (2 hours)

PR:

$35.00/HR

Required Skills & Experience

• 3–5+ years of experience in documentation, process coordination, or business systems support
• Strong verbal and written communication skills with ability to work across multiple stakeholders
• Experience supporting process documentation, SOPs, or technical documentation
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)
• Intermediate Excel skills (VLOOKUPs, pivot tables, formulas, data tracking)
• Experience managing trackers, action items, or workflow tools in a structured environment
• Experience with systems such as SAP, EDRS, or similar document/workflow tools
• Strong organizational skills with ability to manage multiple priorities simultaneously
• Proactive mindset with strong follow-through on tasks and issues

Nice to Have Skills & Experience

• Prior utility industry experience
• Experience with Visio or process flow diagramming tools
• Exposure to process improvement, QA/QC, or operational efficiency initiatives
• Experience supporting training materials or user enablement programs
• Familiarity with SharePoint or controlled document repositories

Job Description

Insight Global Consulting is seeking a Business Systems Specialist I to support a large-scale utility client’s Asset Knowledge Management (AKM) and electric mapping initiatives. This individual will play a key role in supporting process improvement, documentation development, and program coordination across As-Built and Request for Work workflows. This candidate will partner closely with process leads and stakeholders to ensure workflows are clearly documented, trackers are maintained, and issues are proactively managed. Responsibilities include supporting technical documentation, coordinating meetings and communications, updating reporting inputs, and assisting with training and process improvement initiatives. The ideal candidate thrives in a fast-paced, highly regulated environment and is comfortable managing multiple workstreams while driving organization, clarity, and consistency across program activities. This is a highly collaborative role offering exposure to enterprise-scale process transformation, documentation governance, and operational improvement efforts within a critical infrastructure environment.

Day-to-Day:

• Review current training programs and identify gaps or required updates aligned to evolving processes
• Revise training materials to reflect approved process and documentation changes
• Prepare and update user-facing training content, including presentations, guides, and reference materials
• Support development and organization of training support materials (job aids, exercises, documentation)
• Assist in coordinating and supporting training sessions, including logistics and material preparation
• Support delivery of training sessions, including facilitation assistance and follow-up
• Capture and document training feedback from participants and stakeholders
• Track feedback trends and support continuous improvement of training content and delivery methods
• Partner with documentation teams to ensure training aligns with the most current approved procedures