Business Systems & Operations Manager

Interpublic; United States; Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

Life insurance

Parental leave

Paid vacation

Hybrid work environment

Job summary

PLUS Communications seeks a Business Systems & Operations Manager to optimize IT infrastructure and operations. You will oversee technical support, systems administration, and business initiatives to improve efficiency and security.

Responsibilities include maintaining reliability, guiding staff with technical solutions, and collaborating with leadership on IT improvements. A hybrid, in-office role with a focus on operational excellence.

Qualifications

• Provide technical assistance and support for IT requests across systems, software, hardware, and access.
• Lead IT orientation for new employees and manage offboarding of assets and accounts.
• Set up and support AV systems in conference rooms and client meetings.
• Support hardware and software enhancement projects and troubleshoot issues.
• Serve as primary internal contact between PLUS and parent IT teams for compliance.
• Provide ad hoc operational support across the organization as needed.

Responsibilities

• Maintain system reliability and security across IT operations.
• Provide strategic technical support to staff and leadership.
• Collaborate with leadership to identify and implement IT solutions.
• Oversee technical initiatives and drive operational efficiency.

Skills

Help desk experience

Strong communication

Organizational skills

Detail oriented

Education

Bachelor’s degree or equivalent

Tools

Microsoft 365

Jira

ServiceNow

Zendesk

Job description

Agency: Plus Job Function: Business Support Job Subfunction: Executive and Administration Support Job Description: Description PLUS Communications is based in Arlington, Virginia. PLUS Communications leads award-winning campaigns integrating public affairs, corporate communications, digital, advertising and media buying. PLUS means more! We are seeking an extremely motivated, self-starting specialist to provide technical support for a fast-paced work environment.

Are you looking for: A career supporting and optimizing IT systems, infrastructure, and business operations in a professional environment? A role where you can apply your technical expertise to solve complex problems and make a direct impact on organizational efficiency and security? An opportunity to take ownership of IT operations, lead technical initiatives, and expand your skill set and opportunities for professional development? Then look no further.

PLUS Communications is looking for a Business Systems & Operations Manager to join our Operations team who is eager to take on meaningful work, grow their technical skill set, and contribute as a valued member of our team.

As a Business Systems & Operations Manager, you will manage and optimize essential IT infrastructure and operations, overseeing technical support, systems administration, and business operations initiatives. You will maintain system reliability and security, provide strategic technical support to staff, and collaborate with leadership to identify and implement solutions that improve operational efficiency.

Requirements

• Provide technical assistance and support for incoming IT requests and IT support issues related to computer systems, software, hardware, and access to relevant business applications.
• Lead IT orientation sessions for new employees and oversee the offboarding process for end-user assets and accounts.
• Set up and support AV systems in conference rooms, including for client-level meetings.
• Support special projects related to hardware and software enhancements and troubleshooting.
• Act as the primary internal contact between PLUS and parent company IT team to address user needs and maintain IT compliance standards.
• Provide ad hoc operational support across the organization as needed.

What does it take to be a PLUS Business Systems & Operations Manager?

• 3-4 years of help desk experience.
• Bachelor’s degree or equivalent technical certifications.
• Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, and related tools).
• Experience with service ticket management systems (e.g., Jira, ServiceNow, Zendesk, or similar).
• Meticulous attention to detail, strong organizational skills, and a positive, can‑do attitude.
• High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
• Comfortable working and communicating with individuals at all levels and with various vendors and contacts outside of the firm.
• Ability to prioritize and meet deadlines while managing multiple concurrent requests and projects.
• Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information.
• Work independently on IT projects with minimal supervision while remaining adaptable to environmental changes and communicating technical updates effectively across all organizational levels.

Benefits

• Medical, dental, vision, 401k, and life insurance.
• We also offer a paid parental leave program, paid vacation and paid sick leave.
• In addition, we have a work from home hybrid environment.

The budgeted salary is $70,000 and there is an opportunity for a year-end bonus.

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together.

Join us—we look forward to getting to know you.

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Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

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