Business Systems Analyst Senior

Multnomah County; Portland (OR); Hybrid; USD 130,000 - 160,000; Full time

Job summary

Multnomah County’s Department of County Assets (DCA) seeks a Senior Business Systems Analyst to bridge business needs and technology. You will manage service requests and projects, analyze processes, and collaborate with DCHS to align with strategic goals.

You’ll lead requirements gathering, UAT, end-user training, and create user stories, diagrams, and technical docs. The role requires collaboration with Agile teams, evaluating value and TCO, and guiding vendor activities.

Qualifications

• Bachelor's degree and 3+ years experience leading and developing complex project documentation (requirements, business specs, process analysis, UAT).
• Experience with IT systems operation, maintenance, enhancements and advanced troubleshooting.
• Experience advising and influencing business partners on technology solutions and facilitating decision-making to align business and IT strategy.
• Experience coordinating vendor activities for delivery and integration of third-party solutions.
• Experience using AI tools to assist in solving technical problems and in the software development process.
• REQUIRED COVER LETTER describes how you meet the minimum qualifications.
• Ability to pass a criminal records check.

Responsibilities

• Meet with business partners to clarify needs and navigate IT intake, identify technical solutions, and champion priorities.
• Lead requirements gathering, process analysis, product evaluations, UAT, and end-user training.
• Create user stories, system diagrams, technical documentation, test automation, and developer specs using AI tools.
• Lead small IT project plans, schedules, and resources and guide Agile development teams through implementation.
• Evaluate business value, risks, and total cost of ownership for new requests while managing account portfolios.

Skills

Vendor management

Requirements gathering

Agile

AI tools

Business analysis

Project management

Education

Bachelor's degree

Tools

AI tools

Job description

Pay Range: $62.73 - $77.16 Hourly Department: Department of County Assets (DCA) Job Type: Regular Represented Exemption Status: United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified): October 03, 2026 The Opportunity: This position will close once 150 applications have been received, regardless of the listed closing date. We encourage early submissions.

Overview

Are you a strategic problem solver who loves bridging the gap between business needs and technology? Join the Department of County Assets (DCA) as a Senior Business Systems Analyst! Serving as a trusted bridge between business partners and IT, you will manage service requests and assigned projects while analyzing business processes. You will collaborate with the Department of County Human Services to align with strategic goals and lead data analytics initiatives that continuously improve our systems.

In this role, you will:

• Meet regularly with business partners to clarify needs, navigate IT intake, identify technical solutions, and champion their priorities.
• Facilitate and lead requirements gathering, process analysis, product evaluations, UAT, and end-user training.
• Responsible for user story creation, system diagramming, technical documentation, test automation, and developer specs using AI tools.
• Lead small IT project plans, schedules, and resources while guiding Agile development teams through implementation.
• Evaluate business value, risks, and total cost of ownership (TCO) for new requests while managing account portfolios.

Minimum Qualifications / Transferable Skills

• Bachelor's degree (in lieu of degree, equivalent years of experience will be considered) AND Three (3) years or more experience in of the following areas:
• Experience leading and developing complex project documentation, including requirements, business specifications, process analysis, and User Acceptance Test plans.
• Experience with analytical and consultative support for IT systems, covering operation, maintenance, enhancement, and advanced troubleshooting.
• Experience with advising and influencing business partners on technology solutions, and facilitating key decision-making to align business and IT strategy.
• Experience with coordinating and managing vendor activities for the successful delivery and integration of third‑party solutions.
• Experience using AI tools to assist in solving technical problems and in the software development process.
• REQUIRED COVER LETTER addresses how you meet the minimum qualifications for this position.
• Ability to pass a criminal records check.

Preferred Qualifications / Transferable Skills

• Project Management Certification

Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Our Commitment to Safety, Trust and Belonging

Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

Screening and Evaluation

The Application Packet:

• REQUIRED completed online application.
• REQUIRED resume covering your relevant experience and education. Please include employer names, locations, employment dates, job titles, and a brief summary of responsibilities for each position.
• REQUIRED cover letter expanding on your resume that describes why you are interested in this position and how you meet the minimum qualifications.

Internal Applicants: After you have submitted your application, please check your Workday inbox and complete the Veterans' Preference Questionnaire prior to the application deadline.

Selection Process

• Initial review of minimum qualifications: We may do an additional preferred review and/or send out additional supplemental questions to identify those highest qualified.
• Assessment of candidates: Review of the applicant's training and experience by a subject matter expert, an exam, or a screening interview (phone, technical, etc.).
• Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.
• Background check and reference checks: All finalists must pass a thorough criminal records check and reference check.

Equal Pay Law: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience, education seniority, training, and/or tenure. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full‑time employees and their dependents; paid parental leave; wellness programs; a focus on work‑life balance; and much more. Find more details on our benefits website.

Additional Information

• Location: The official work location is the Multnomah Building, 501 SE Hawthorne Blvd., Suite400, Portland, OR97214.
• Schedule: Monday– Friday8:00am– 5:00pm. There is some flexibility with the start and end times.
• Hybrid Telework: This role is designated as hybrid telework, consisting of three onsite days per week (Tuesday–Thursday) and two telework days. Additional in‑office days may be required based on business needs. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.
• We are unable to sponsor work visas, including H‑1B, F‑1OPT, or STEMOPT.

Serving the Public, Even During Disasters Everyday

During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

Diversity and Inclusion

At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics.

The EEO Know Your Rights poster is available for your reference.

Multnomah County is a VEVRAA Federal Contractor.

Veterans’ Preference

Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act

We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance.

Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Recruiter: Allison Conkling Email: [e-mail] Phone: [phone]

Job Profile

6055 - Business Systems Analyst Senior Current Multnomah County employees must apply within Workday We're glad you are considering a career that gives back and supports the community. Working for Multnomah County means having the opportunity to make a real difference in the community, no matter what position you hold. We provide a wide array of essential services including health, community justice, roads, elections, libraries, jails, bridges, tax and assessment, marriage licenses, animal services, mental health and addiction services and more. Our organization’s top priority is to meet the many needs of our residents. Learn more about who we are, what we do, and why it matters.