IT Supervisor-DA's Office

Multnomah County; Portland (OR); On-site; USD 101,000 - 152,000; Full time

Benefits offered by this job

Health insurance

Defined benefit pension

Generous paid leave

Life insurance

Short-term disability

Long-term disability

Optional deferred compensation

Flexible spending accounts

Free annual Tri-met bus pass

Wellness resources

Job summary

Multnomah County seeks an experienced IT Supervisor to oversee the MCDA Network Operations team, including Help Desk and Systems Administration. Lead a collaborative, service‑oriented group that supports the District Attorney’s Office and county partners from the downtown courthouse.

You will coach staff, manage incidents, and align IT efforts with department goals while partnering with County IT and vendors.

Qualifications

• Bachelor's degree and 3–6 years IT support/systems administration; OR 7–10 years equivalent.
• Strong leadership, communication, and project coordination skills.
• Proven ability to work in a collaborative, cross-functional environment.
• Valid driver’s license.
• Ability to pass a criminal background check.

Responsibilities

• Lead Help Desk and Systems Administration staff.
• Coach, train, and support staff performance and development.
• Participate in recruitment, interviews, and candidate evaluations.
• Establish schedules and ensure coverage for critical IT functions.
• Monitor ticket queues to ensure timely service delivery.
• Improve work processes and procedures for efficiency.
• Assess policies, identify gaps, and recommend improvements.
• Investigate issues and support resolution.
• Represent IT in cross-department collaborations.

Skills

Leadership

Communication

Project coordination

Cross-functional collaboration

Education

Bachelor's degree

IT certifications (relevant)

Tools

Windows Server

Active Directory

Ticketing systems

Job description

Pay Range: $101,442.25 - $152,165.22

Department: District Attorney

Job Type: Regular Non-Represented

Exemption Status: United States of America (Exempt)

Closing Date: September 29, 2026

The Opportunity

The Multnomah County District Attorney’s (MCDA) Office is seeking an experienced and collaborative IT Supervisor to oversee the day‑to‑day operations of the MCDA Network Operations team, which includes Help Desk and Systems Administration services. This role combines leadership, hands‑on technical expertise, and cross‑departmental coordination to ensure reliable, secure, and efficient technology operations that support the mission of the District Attorney’s Office. The ideal candidate is a skilled IT professional who excels in team leadership, process improvement, customer service delivery, and building strong relationships across internal teams, County IT, partner agencies, and vendors. MCDA is committed to fostering a respectful, inclusive work environment that values diverse perspectives and experiences. This position is located at the downtown Multnomah County Central Courthouse. The work schedule is typically Monday through Friday from 8:00 a.m. to 5:00 p.m.

Daily Supervision of Network Operations

• Lead and oversee Help Desk and Systems Administration staff.
• Coach, train, and support staff performance and development.
• Participate in recruitment, interviews, and candidate evaluations.
• Establish schedules and ensure coverage for critical IT functions.
• Monitor ticket queues to ensure timely service delivery.
• Improve work processes and procedures for efficiency.
• Assess policies, identify gaps, and recommend improvements.
• Investigate technical and procedural issues and support resolution.

Leadership and Collaboration

• Serve as a liaison between Network Operations, internal teams, County IT, and partner agencies.
• Set team goals aligned with department priorities.
• Build productive relationships with stakeholders and vendors.
• Assist in IT budget development and administration.
• Contribute to resource forecasting and expenditure monitoring.
• Support continuous improvement and long‑term strategic planning.
• Represent the IT Manager when needed.

Incident & Problem Management

• Provide hands‑on support for complex or escalated technical issues.
• Guide team members through troubleshooting and resolution.
• Ensure clear documentation of incident responses and knowledge sharing.
• Participate in root cause analyses and recommend long‑term solutions.

Project Management

• Lead or support IT projects in collaboration with the IT Manager.
• Track timelines, deliverables, and resource needs.
• Report project status, risks, and updates to stakeholders.
• Ensure projects align with organizational objectives.

Hardware & Software Asset Management

• Oversee procurement and inventory of equipment, software, and peripherals.
• Manage license renewals, vendor subscriptions, and warranties.
• Support hardware/software lifecycle planning.
• Generate reports for asset tracking and audit readiness.

To Qualify

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications

• Bachelor's degree from an accredited college or university and 3–6 years of experience in IT support or systems administration; OR
• 7–10 years of equivalent experience in help desk, systems administration, or related technical roles.
• Strong leadership, communication, and project coordination skills.
• Demonstrated ability to work effectively in a collaborative, cross‑functional environment.
• Valid driver’s license.
• Ability to pass a criminal background check.

Preferred Special Qualifications/Transferable Skills

• Experience leading or supervising an IT team.
• Professional certifications such as CompTIA, ITIL, Microsoft, or Cisco.
• Experience with Windows Server, Active Directory, ticketing systems, and similar enterprise technologies.

Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Other

Candidates must successfully pass a thorough criminal background check and post‑offer urine drug screen. During the interview process, you will be asked to sign a disclosure statement about the arrests and convictions of immediate family members and close relations pursuant to our policy regarding Outside Associations. Immediate family is defined to include parents, spouse, spouse equivalent, brother, sister, children, grandparents, or any individual where the relationship is close or intimate, or a roommate. An answer of "Yes" to any Outside Associates will not automatically disqualify an applicant.

Salary/Pay

Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

SCREENING AND EVALUATION

We expect to evaluate candidates for this recruitment as follows:

• Initial review of application materials for minimum qualifications
• Oral exam
• Consideration of top candidates
• Background and reference checks

Note: Please be mindful of checking your email inbox for messages upon submitting your application. You may be emailed requesting for additional items from the Recruiter or hiring manager. If a response is not received in a timely manner your application may not be considered. You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

1. An online application demonstrating you meeting minimum qualifications
2. Resume: Please include all related experience (paid or unpaid). Please be specific about your experience as it relates to the Essential Job Functions, To Qualify, and Specific KSAs sections above. Resume should include the following for each employer: name of employer, location, dates of employment, your title, and a brief summary of your responsibilities.
3. Cover letter addressing: Why you are interested in the position, AND How you meet the required minimum qualifications for this position (Detailing how your experience and training qualifies you for this role. Please be specific about your experience as it relates to the Essential Job Functions, To Qualify, and Specific KSAs sections above.) Please be thorough, as these materials will be scored and determine your eligibility for an interview.

Additional Information: Type of Position: This salaried management position is not eligible for overtime pay. Multnomah County offers a comprehensive benefit package to all eligible employees. A few highlights include:

• Health insurance (medical, dental, vision, Moda Health or Kaiser Permanente).
• Qualify for a defined benefit pension after five years of vesting; we pick up the employee’s share of the retirement contribution (6% of subject wages).
• Generous paid leave (vacation, sick, parental, bereavement, military etc.)
• Life insurance, short-term and long-term disability insurance
• Optional deferred compensation and flexible spending accounts
• Access to a free annual Tri-met bus pass
• Access to wellness resources

Serving the Public, Even During Disasters: Every day, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page. In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion

At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference.

Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions

Recruiter: Collette Carr Email: [e-mail] Phone: [phone] Application information may be used throughout the entire selection process. This process is subject to change without notice. Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract. Job Profile: 9451 - IT Supervisor Current Multnomah County employees must apply within Workday We're glad you are considering a career that gives back and supports the community. Working for Multnomah County means having the opportunity to make a real difference in the community, no matter what position you hold. We provide a wide array of essential services including health, community justice, roads, elections, libraries, jails, bridges, tax and assessment, marriage licenses, animal services, mental health and addiction services and more. Our organization’s top priority is to meet the many needs of our residents. Learn more about who we are, what we do, and why it matters. Veterans The Selection Process Jobs Home Interns.