Business Analyst Senior

Multnomah County; Portland (OR); Hybrid; USD 66,000 - 81,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Defined benefit retirement plan (pensi

Generous paid leave

Life insurance

Short‑term and long‑term disability

Optional deferred compensation

Flexible spending accounts

Free annual Trimet bus pass

Alternative wellness resources

Public Service Loan Forgiveness (PSLF)

Job summary

Multnomah County's Department of Community Justice (DCJ) seeks a Senior Business Analyst to act as a liaison between IT, vendors, state systems, and DCJ. The role coordinates training, implementation, and modification of department‑specific and state information systems to support data collection, reporting, and compliance.

The BAT team partners with DCJ leaders to integrate information systems to improve safety, accountability, and service quality while leading product ownership for

Qualifications

• Three (3) years professional level evaluative, analytical, and/or planning experience in enterprise software.
• Bachelor's degree or equivalent practical experience.
• Working knowledge of criminal justice profession, knowledge of adult & juvenile criminal justice system requirements and related systems (e.g., LEDS, CJIS, SWIS, DOC, JJIS).
• Must pass a thorough background investigation.

Responsibilities

• Analyze and evaluate opportunities to re‑purpose, build, or buy technology solutions and articulate business value to leadership and stakeholders.
• Prototype digital products and features, design DCJ website and DCJ Commons, and explore feasibility with the development team.
• Lead cross‑functional teams to define, design, build, test and release new software applications and website tools, ensuring pilot success within budget and timeline.

Skills

Analytical abilities

Education

Bachelor's degree or equivalent practical experience

Tools

Google Workspace

Microsoft Office

Job description

Position Overview

Business Analyst Senior – Department of Community Justice (DCJ)

Pay Range: $48.04 - $59.07 Hourly

Type: Regular (Hourly) – Eligible for overtime. Represented status: United States of America (Non-Exempt).

Schedule: Monday – Friday, 40 hours per week. Telework is subject to the Multnomah County Telework Policy and must be in Oregon or Washington.

Location

Mead Building @ 421 SW 5th Ave., Portland OR 97204

Closing Date

September 29, 2026

Role Summary

Are you looking to join a team of professionals working as the primary liaisons between IT, government agencies, vendors and the Department of Community Justice (DCJ)? The Business Applications and Technology (BAT) team in DCJ may be just what you are looking for. The Business Analyst Senior acts as a liaison and system administrator between IT, clients, vendors, the state and DCJ. They coordinate the training, implementation, use, and modification of department‑specific and state information systems. They analyze business processes to ensure the information system supports data collection, tracking, reporting, and compliance. They partner with department and state leaders to integrate information systems to improve safety, accountability, service, and quality. The BAT team coordinates the major information systems within DCJ, including Development, Installation, Implementation, Use, Training, Modification, Integration. As a Business Analyst Senior you will strategically partner with DCJ leaders in the role of business process owner, working with customers to integrate information systems as a tool in driving and sustaining safety, financial accountability, service quality, and quality improvement in DCJ.

Key Responsibilities

Analysis and Evaluation: Conduct extensive internal and industry/market assessments to identify opportunities to re‑purpose, build, or buy technology solutions. Recommend solutions to leadership and stakeholders that consistently include clear articulation of the business value to the department, County, and external partners as well as a keen assessment of the solution compatibility with department and County high‑level technical road map and priorities. Ability to understand a variety of computer information technologies, automated tools, and technology solutions, tools and processes, including data collection, entry and reporting. Provide consultation and analysis of data from multiple sources utilizing approved IT/state system tools.

Development and Support: Prototype digital products and features, including new builds and vendor integrations. Design and implement new features and design of DCJ website and DCJ Commons. Explore technical feasibility of new solutions with the development team. Collaborate across department, county teams, and agencies to prioritize features for minimum viable products, manage technology/product pilots, including project schedule, phases and milestones.

Lead cross‑functional teams to define, design, build, test and release new software applications, digital products, and website tools. Ensure successful launch of pilot product delivered within expected budget and timeline. Routinely conduct end‑user testing and training and ensure to gather qualitative and quantitative measurements to guide ongoing product improvement and development priorities. Represent DCJ’s vision and priorities to IT/Vendors/State systems as product owner to enhance non‑enterprise systems used by department staff. Provide and remove DCJ staff access to mission critical apps, to ensure ongoing operations and in compliance with security policies. Advanced configuration, administration, and template development for in‑house apps.

Documentation: Performs requirements analysis and designs the business logic and presentation components of software development. Documents and maintains all requirements and workflow for business processes within DCJ. Provide robust documentation to support on‑going product maintenance and expansion of new solutions. Generate routine reports and data requests and other communications to staff, leadership, and external partners to maintain awareness of and engagement in new technical solutions.

Testing and Training: Craft test scripts to ensure comprehensive QA of new solutions before product launch. Coordinate QA testing of new application and/or feature enhancements with vendors, other IT staff and business analysts and end users. Utilize IT systems to view, update and add user stories. Troubleshoot problems and provide technical assistance and training to users. Create and maintain testing documentation utilizing IT systems to view, update and add user stories that are in an Agile format.

Data Integrity: Develop Quality Assurance processes, queries, and reports to monitor consistency in application utilization; and review reports to identify data problems for correction. Identify Active Directory groups to manage security access to applications.

Required Qualifications and Experience

Minimum Qualifications/Transferable Skills*: Three (3) years professional level evaluative, analytical, and/or planning experience in enterprise software. Bachelor's degree or equivalent practical experience.

Required Knowledge, Skills, and Abilities (KSA) – Working knowledge of criminal justice profession, included but not limited to: Knowledge of adult & juvenile criminal justice system requirements, current issues and business practices and processes (for example: LEDS, CJIS, SWIS, DOC, JJIS, or like systems). Must pass a thorough background investigation which includes, but is not limited to a review of applicant’s criminal, civil, driving, military, educational and employment history prior to employment.

Preferred Qualifications/Transferable Skills

• Familiarity with data modeling and/or database design
• Familiarity with the interface between public safety workflow and information technology
• High level of
• Familiarity with Google Workspace and Microsoft Office
• Familiarity with professional applications of Artificial Intelligence
• Ability to facilitate group sessions and trainings
• Valid driver's license

Diversity & Inclusion

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics.

At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We strongly believe in workforce equity, diversity and inclusion. We value collaborative problem solving and strive for continuous improvement. We are committed to maintaining an effective, respectful and inclusive workplace.

Benefits

• Health insurance (medical, dental, vision)
• Defined benefit retirement plan (pension); Multnomah County pays for the employee’s share of the state retirement contribution (6% of wages)
• Generous paid leave (vacation, holidays, sick, parental, military, etc…)
• Life insurance, short‑term and long‑term disability insurance
• Optional deferred compensation and flexible spending accounts
• Free annual Trimet bus pass
• Alternative wellness resources
• Public Service Loan Forgiveness (PSLF)

About the Department

The Department of Community Justice Vision: Community Safety through Positive Change. The Department of Community Justice (DCJ) is recognized as a national leader in both adult and juvenile community justice. DCJ routinely consults and makes use of evidence‑based practices in our program and policy development. The Department's commitment to data‑informed decision‑making has led DCJ to make smart investments of taxpayer dollars in supervision, sanctions, and services for the county's highest risk and highest need justice‑involved individuals. DCJ makes long‑term investments in its employees through the provision of education and training. The Department believes that in order to enhance public safety we must work collaboratively with the judiciary, law enforcement, schools, treatment agencies, and the community. The Department shares information with community members, partners, and staff to keep communities safe by preventing and reducing crime and routinely evaluating which local policies support best practices. DCJ operates 24 hours a day, with nearly 650 regular, on‑call, and temporary employees. The Department supervises justice‑involved individuals and those defendants requiring pretrial services. DCJ's Juvenile Services Division operates the Donald E. Long Juvenile Detention Facility and is responsible for youth on formal and informal community supervision. More general information about the Department of Community Justice including our mission, vision, and strategies can be found at: www.multco.us/dcj.

Case Notes

Work for the Department! Working for Multnomah County means making a real difference in the community, no matter what position you hold. Our organization’s top priority is to meet the many needs of our residents. Learn more about who we are, what we do, and why it matters.