Business Systems Analyst– Remote

symetraexternal; United States; Hybrid; USD 80,000 - 133,000; Full time

Benefits offered by this job

Flexible hybrid work

401(k) matching up to 6%

Paid time off + holidays

Company matching charitable giving

Job summary

Symetra seeks a Business Systems Analyst to configure and enhance technology solutions that support operational needs. You will partner with business and technology teams to translate requirements into practical system improvements.

The role emphasizes problem solving, learning new systems, and delivering value through configuration and process optimization. A strong analytical mindset and collaboration across teams are essential.

Qualifications

• 2+ years of experience in business systems analysis, operations, technology, insurance, or related field.
• Experience with FINEOS or similar configurable business platforms preferred.
• Experience in group benefits insurance preferred.
• Experience with SmartComm preferred.
• Strong analytical and problem-solving skills; SDLC understanding.

Responsibilities

• Configure and maintain business applications including workflows, rules, forms, UI, data elements.
• Analyze needs and support design, testing, and implementation of enhancements.
• Create and maintain business requirements, system specs, and process flows.
• Collaborate with business and technology partners to troubleshoot and improve performance.
• Participate in requirements gathering, design reviews, testing, and deployment planning.
• Coordinate system changes across environments and support deployments.
• Develop test plans, validate changes, and support UAT.
• Provide production support and assist users with system functionality.
• Support reporting, data management, and ongoing optimization.
• Contribute to projects and continuous improvement of operations.

Skills

Bachelor's degree

2+ years experience

SDLC understanding

Analytical skills

Effective communicator

Problem solving

Insurance/financial services domain

Education

Bachelor’s degree in CS/Engineering/related field

Tools

FINEOS

SmartComm

Job description

Symetra has an exciting opportunity for a Business Systems Analyst to join our team!

About the role

In this role, you will help deliver business value by configuring and enhancing technology solutions that support operational needs. You’ll partner with business and technology teams to analyze requirements, configure system functionality, improve processes, and support the successful delivery of system enhancements.

This position is ideal for someone who enjoys solving problems, learning new systems, and translating business needs into practical solutions.

What you will do

• Configure and maintain business applications, including workflows, business rules, forms, user interfaces, and data elements.
• Analyze business needs and support the design, testing, and implementation of system enhancements and process improvements.
• Create and maintain documentation, including business requirements, system specifications, and process flows.
• Collaborate with business and technology partners to troubleshoot issues, identify solutions, and improve system performance.
• Participate in requirements gathering, design reviews, testing activities, and implementation planning.
• Coordinate system changes across multiple environments and support production deployments.
• Develop and execute test plans, validate system changes, and support user acceptance testing.
• Provide production support, resolve application issues, and assist users with system functionality.
• Support reporting, data management, and ongoing optimization efforts.
• Contribute to project initiatives and continuous improvement activities that enhance business operations.

Why Work at Symetra

Here’s what some of our employees have to say about why they work at Symetra:

"From day one, I felt welcomed and encouraged to bring my full self to work. Symetra truly lives up to its commitment to Diversity, Equity, and Inclusion - it's more than just words here; it's part of the culture." - Whitney T., Talent Development

"Just do it! Even if you feel like you may not be 100% qualified, apply. Sometimes we see potential in others that they can not see in themselves. You may be over qualified, or you may be the "something special" we are looking for to bring a unique, fresh approach to our company." - Ruby S., Associate EDX Analyst

What we offer you

Benefits and Perks

We don’t take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

For more information about our careers visit: https://symetra.eightfold.ai/careers

Compensation

Salary Range: $79,900 - $133,200 plus eligibility for annual bonus program

Who You Are

• Bachelor’s degree in computer science, engineering, or a related field preferred. High school diploma required.
• 2+ years of experience in business systems analysis, operations, technology, insurance, financial services, or a related field.
• Experience with FINEOS or similar configurable business platforms strongly preferred.
• Experience within group benefits insurance, including Life, Disability, Leave/Absence, or related products is preferred.
• Experience with SmartComm is preferred.
• Strong analytical and problem-solving skills with the ability to evaluate information, identify root causes, and recommend solutions.
• Effective communicator who can build strong relationships and collaborate across teams and levels of the organization.
• Curious, adaptable, and motivated to learn new business processes and technologies.
• Understanding of the Software Development Life Cycle (SDLC) and systems implementation practices.
• Experience supporting, configuring, or enhancing business applications.
• Working knowledge of system integrations, data flows, and business process automation.
• Ability to manage multiple priorities and work independently while maintaining attention to detail.
• Experience translating business needs into system requirements, test scenarios, or process improvements.
• Professional certifications relevant to business analysis, systems, or technology are a plus.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Please review Symetra's Remote Network Minimum Requirements:

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Failure to comply with verification procedures may result:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered