Premium Operations Coordinator

symetraexternal; United States; Hybrid; USD 63,039,000 - 97,281,000; Full time

Benefits offered by this job

Flexible work model

401(k) with immediate vesting and 6%"

Paid time off including holidays

Job summary

Symetra is seeking a Premium Operations Coordinator to review and process new business and in-force funds, reconcile daily transactions, and support multiple operations tasks across divisions. You will ensure accurate records and monitor negotiability while solving discrepancies as they arise.

The role offers flexible full-time or hybrid telecommuting arrangements, with opportunities to cross-train and expand knowledge within Premium Operations.

Qualifications

• Must be precise with financial data and comfortable handling numbers.
• Ability to reconcile transactions and resolve discrepancies.
• Strong organizational skills across multiple systems and SLAs.

Responsibilities

• Review paper and electronic funds for negotiability.
• Allocate remittance to create system entries.
• Reconcile daily transactions and resolve discrepancies.
• Maintain accurate records.
• Assist with administrative assignments and projects.
• Provide backup support across multiple operations tasks.
• Adhere to service level agreements.

Skills

Financial accuracy

Data reconciliation

Attention to detail

Numbers

Job description

Symetra offers a thrilling chance to become part of our team as a Premium Operations Coordinator

About the role

As the Premium Operations Coordinator, you are responsible for reviewing and processing new business and/or in-force incoming funds received daily. In addition to completing multiple individual and group task assignments across multiple divisions, you will reconcile what you have processed every single day, including problem solving to resolving any discrepancies. This role supports multiple work types and service-level expectations, with ongoing opportunities to cross-train and expand your knowledge across Premium Operations.

What you will do

• Review paper and electronic funds for negotiability
• Allocate remittance back up to accurately create entries into the appropriate systems
• Reconcile daily transactions and resolve discrepancies
• Contribute to the maintenance of accurate records
• Assist with administrative assignments and projects as business needs change
• Provide backup support across multiple operations tasks
• Adhere to service level agreements

Why work at Symetra

“If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work.” Cris H. - AVP Internal Sales, Training and Development “The atmosphere at Symetra is truly different than at other companies. If you are looking for a company where your voice will matter and be heard, Symetra is the place for you.” Sydney S. - Actuarial Associate II

What we offer you

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Hourly Range: $22.00 - $33.95 plus eligibility for a Company Annual Bonus

Who you are

• Passionate about precision, with a strong dedication to financial accuracy
• Comfortable working with numbers, payments, and detailed account information
• Quick to spot discrepancies and persistent in finding the cause
• Organized across multiple assignments, systems, and service level agreements
• Accountable for balancing daily work and issue resolution follow-up
• Diligent when shifting priorities or providing backup support
• Confident working independently with the ability to ask for support when needed
• Effective at communicating and collaborating with team members and internal business partners

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price; we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Please review Symetra's Remote Network Minimum Requirements:

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type: Fiber, Cable (e.g., Comcast/Xfinity, Spectrum), or DSL.
• NOT Permissible: Satellite (e.g., Starlink), cellular/mobile internet (including hotspots and home wireless services such as Verizon 5G Home, T-Mobile 5G Home Internet, and AT&T Internet Air), any other wireless technology, or wired dial-up.

Test your internet speed and confirm your internet connection meets both Symetra’s minimum speed and internet type requirements outlined above. You must meet the requirement to apply.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered