Business Systems Analyst – IT & ERP Solutions

City of Providence; Providence (RI); On-site; USD 85,000 - 110,000; Full time

Job summary

City of Providence is seeking a Business System Analyst in the Information Technology department to provide analysis and technical assistance for the City’s applications under the CIO. The role focuses on requirements gathering, solution specification, and support for database and application systems.

The analyst will evaluate system needs, develop and test solutions, document changes, and deliver ad-hoc reporting and user training.

Qualifications

• Minimum of an Associate Degree or equivalent experience.
• Minimum of seven (7) years’ experience in a computing environment similar in size and complexity to the City of Providence.
• Knowledge of a range of computer operating systems/applications including Windows Server/Client OS, ERP Platforms, Microsoft Dynamics Development Environment, AI Coding and Support Tools, Microsoft Office, etc.
• Ability to communicate technical information to non-technical personnel.
• Knowledge of computer and/or network security systems, applications, procedures, and techniques.
• Skill in organizing resources and establishing priorities.
• Ability to provide technical assistance to end users and learn new systems.

Responsibilities

• Evaluates the systems needs of staff and operating departments and recommends solutions to problems
• Develops, tests, supports, and modifies application systems and database systems
• Documents all systems designed and modified
• Provides detailed revenue analysis and ad-hoc reporting as required
• Provide User training as required
• Interviewing users and determining information needs and sources of required data and recommending systems solutions
• Designs, builds and supports database systems required for the effective functioning of those departments
• Develops, tests and modifies internal application systems and related diagrams
• Maintains technology expertise and keeps current with evolving systems analysis, programming and database technology
• Develop ad-hoc report and analysis as required
• Develop general and project specific user documentation
• Assist with help desk and user support as needed
• Responsible for management of small to medium sized projects

Skills

Systems analysis

Requirements gathering

Technical documentation

Interpersonal communication

Education

Associates degree or equivalent experience

Tools

Windows Server

ERP Platforms

Microsoft Dynamics

Office Suite

Job description

City of Providence is seeking a Business System Analyst in the Information Technology department to provide analysis and technical assistance for the City’s applications under the CIO. The role focuses on requirements gathering, solution specification, and support for database and application systems.

The analyst will evaluate system needs, develop and test solutions, document changes, and deliver ad-hoc reporting and user training.