P-111-26, Business System Analyst – Information Technology (IT)

City of Providence; Providence (RI); On-site; USD 85,000 - 110,000; Full time

Job summary

City of Providence is seeking a Business System Analyst in the Information Technology department to provide analysis and technical assistance for the City’s applications under the CIO. The role focuses on requirements gathering, solution specification, and support for database and application systems.

The analyst will evaluate system needs, develop and test solutions, document changes, and deliver ad-hoc reporting and user training.

Qualifications

• Minimum of an Associate Degree or equivalent experience.
• Minimum of seven (7) years’ experience in a computing environment similar in size and complexity to the City of Providence.
• Knowledge of a range of computer operating systems/applications including Windows Server/Client OS, ERP Platforms, Microsoft Dynamics Development Environment, AI Coding and Support Tools, Microsoft Office, etc.
• Ability to communicate technical information to non-technical personnel.
• Knowledge of computer and/or network security systems, applications, procedures, and techniques.
• Skill in organizing resources and establishing priorities.
• Ability to provide technical assistance to end users and learn new systems.

Responsibilities

• Evaluates the systems needs of staff and operating departments and recommends solutions to problems
• Develops, tests, supports, and modifies application systems and database systems
• Documents all systems designed and modified
• Provides detailed revenue analysis and ad-hoc reporting as required
• Provide User training as required
• Interviewing users and determining information needs and sources of required data and recommending systems solutions
• Designs, builds and supports database systems required for the effective functioning of those departments
• Develops, tests and modifies internal application systems and related diagrams
• Maintains technology expertise and keeps current with evolving systems analysis, programming and database technology
• Develop ad-hoc report and analysis as required
• Develop general and project specific user documentation
• Assist with help desk and user support as needed
• Responsible for management of small to medium sized projects

Skills

Systems analysis

Requirements gathering

Technical documentation

Interpersonal communication

Education

Associates degree or equivalent experience

Tools

Windows Server

ERP Platforms

Microsoft Dynamics

Office Suite

Job description

P-111-26, Business System Analyst – Information Technology (IT)

Job Type: 16

Job No.: P-111-26

Department: Information Technology

Grade: IT5

Posting Dates: 08/25/2026 – 09/15/2026

The City of Providence welcomes and encourages diversity in our workforce at all levels of the organization. We provide equal employment opportunities to all employees and applicants for employment and prohibit hiring discrimination of any type. All City hiring decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Summary

Provide analysis and technical assistance for the City’s applications, gather requirements and specify solutions under the direction of City’s Chief Information Officer or designated staff.

Duties & Responsibilities

• Evaluates the systems needs of staff and operating departments and recommends solutions to problems
• Develops, tests, supports, and modifies application systems and database systems
• Documents all systems designed and modified.
• Provides detailed recognized revenue analysis and ad-hoc reporting as required
• Provide User training as required
• Interviewing users and determining information needs and sources of required data and recommending systems solutions. Research commercial applications, provide functional analysis and comparisons, prepare TOC and ROI analysis, and recommend solutions.
• Designs, builds and supports database systems required for the effective functioning of those departments
• Develops, tests and modifies internal application systems: Develops block diagrams and logic flowcharts
• Codes review, prepare test data, tests and debugs and manages implementation of system building
• Revises and updates programs as required
• Maintains technology expertise, keeping current with evolving systems analysis, programming and database technology
• Develop ad-hoc report and analysis as required
• Develop general and project specific user documentation
• Assist with help desk and user support as needed
• Responsible for management of small to medium sized projects

Minimum Qualifications

• Minimum of Associates Degree from accredited college/university or equivalent experience.
• Minimum of seven (7) years’ experience working in a computing environment similar in size and complexity to the City of Providence.
• Knowledge of a range of computer operating systems/applications including Windows Application Servers/Client OS (current versions), , ERP Platforms, Microsoft Dynamics Development Environment, AI Coding and Support Tools, Microsoft Office (Current Version) and other tools and applications as determined by City IT director/CIO.
• Ability to communicate technical information to non-technical personnel.
• Knowledge of computer and/or network security systems, applications, procedures, and techniques.
• Skill in organizing resources and establishing priorities.
• Ability to provide technical assistance to end users. Ability to learn and support new systems and applications.
• Work with users requires interpersonal skills.
• Capable of providing comprehensive training.
• Must be able to perform all essential functions of the job.

Training Requirements

Sustainment:

• Maintain skills to support new software releases, as it relates to these duties.