IT Business Analyst - Commercial

Formica Group North America; Cincinnati (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

The IT Business Analyst at Formica Group North America serves as a key liaison between business stakeholders and IT teams, translating business needs into practical technology solutions. The role supports multiple departments with a focus on improving processes, system effectiveness, and measurable business outcomes.

Ideal candidates have hands-on exposure to business systems, cross-functional processes, and are prepared to grow into broader analysis responsibilities across the organization in

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2–5 years in a business analysis or related role.
• Experience supporting business users and enterprise processes.
• Knowledge of ERP, SaaS, and reporting platforms.
• Strong analytical, communication, and documentation skills.

Responsibilities

• Partner with departments and IT to understand business needs.
• Gather and document business requirements and acceptance criteria.
• Analyze system issues and coordinate enhancements.
• Map processes and identify gaps across departments.
• Participate in solution design and user testing.
• Create user documentation and training materials.
• Analyze data to improve visibility and performance.
• Support change management and training readiness.
• Manage tasks and small enhancement workstreams.

Skills

Business analysis

Requirements gathering

Documentation

Communication

Data analysis

Excel

Problem solving

Prioritization

Education

Bachelor's degree or equivalent

Tools

ERP LX

SAP

Oracle

Microsoft Dynamics

Epicor

Infor

Job description

The IT Business Analyst serves as a key liaison between business stakeholders and IT teams, helping translate business needs into practical technology solutions. This role supports departments and business functions across the organization, with a focus on understanding enterprise-wide processes, improving system effectiveness, and enabling better business outcomes. The ideal candidate has hands-on exposure to business systems and cross-functional processes and is ready to grow into broader business analysis responsibilities.

Key Responsibilities

• Partner with departments across the organization, along with IT teams, to understand business needs, process challenges, and improvement opportunities.
• Gather, document, and clarify business requirements, functional requirements, process flows, use cases, and acceptance criteria for system enhancements and projects.
• Support enterprise business applications by analyzing system issues, assisting with configuration, coordinating enhancement requests, and helping improve business processes.
• Assist with process mapping and gap analysis for core business workflows, including cross-functional processes that span multiple departments, systems, and teams.
• Participate in solution design discussions with business users, developers, vendors, and technical teams to ensure proposed solutions align with organizational priorities, process needs, and user experience goals.
• Prepare and execute test plans, support user acceptance testing, document defects, and validate that delivered solutions meet business requirements.
• Create user documentation, training materials, standard operating procedures, and support guides for new or changed systems and processes.
• Analyze business data and reporting needs to help improve visibility into operational performance, process efficiency, service levels, decision-making, and overall business effectiveness.
• Support change management activities by communicating system changes, coordinating training readiness, and helping business users adopt new tools and processes.
• Manage assigned tasks, small enhancement requests, and project workstreams with guidance from senior team members or project leads.

Required Qualifications

• Bachelor’s degree in a relevant field of study; equivalent work experience may be considered.
• Two to five years of experience as a business analyst, systems analyst, process analyst, data analyst, functional analyst, or similar role supporting business systems and process improvement.
• Some direct experience supporting business users, business applications, enterprise processes, reporting needs, system enhancements, or cross-functional improvement initiatives.
• Working knowledge of ERP, SaaS, reporting, workflow, collaboration, productivity, or other business platforms and applications.
• Ability to gather requirements, document processes, write clear business documentation, and communicate effectively with both business and technical audiences.
• Strong analytical, problem-solving, organizational, and follow-through skills.
• Comfortable working with data in tools such as Excel, reporting platforms, dashboards, SaaS reports, ERP reports, or basic query tools.
• Ability to manage multiple priorities in a fast-paced business environment while maintaining attention to detail.

Preferred Qualifications

• Experience with ERP LX is preferred; experience with other ERP systems such as SAP, Oracle, Microsoft Dynamics, Epicor, Infor, or similar platforms is also valuable.
• Exposure to common enterprise business platforms, workflow tools, reporting solutions, integration tools, collaboration systems, or department-specific applications.
• Experience creating process maps, test scripts, training guides, dashboards, business reports, user documentation, or system support materials.

Key Competencies

• Business process orientation with curiosity about how work gets done across the organization and how systems support the broader business.
• Clear communication and active listening skills with the ability to translate between business and technical teams.
• Practical problem-solving mindset focused on improving efficiency, accuracy, service, visibility, user experience, and overall business effectiveness.
• Strong documentation discipline and attention to detail.
• Collaborative approach with the ability to build trust across business functions, IT, vendors, and cross-functional partners.
• Willingness to learn, ask questions, and grow into more complex analysis and project responsibilities over time.