Business Systems Analyst II

Freddie Mac; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Management Analyst with expertise in business process documentation and project management. The ideal candidate will support various initiatives, create workflow diagrams, and facilitate project tracking using tools like ServiceNow and JIRA. This role demands excellent multitasking abilities in a fast-paced environment.

Qualifications

• Clearance: US Secret Clearance.
• Minimum 1 year of experience in a related analyst role.

Responsibilities

• Manage multiple tasks, prepare reports, and support project coordination.
• Facilitate requirements gathering and documentation for stakeholders.

Skills

Problem-solving

Communication

Analytical skills

Collaboration

Project Tracking

Education

Bachelor's degree in Business Administration, Information Technology, or related field

Tools

ServiceNow

JIRA

DevOps tools (Jenkins, GitLab)

Job description

We are seeking a Management Analyst with a strong background in business process documentation, scrum master responsibilities, and project management. This role requires an individual who can manage multiple tasks and priorities simultaneously while working in a fast-paced environment. The analyst will support key initiatives, create visual content like workflow diagrams, facilitate requirements gathering sessions, and contribute to project tracking and reporting.

Requirements

1.) Project Coordination & Reporting

• Prepare for and participate in the Monthly Product Owner Syncs, ensuring key achievements, ongoing activities, and discussion items are highlighted.
• Prepare and update Monthly Status Reports (MSR), capturing team achievements, ongoing deliverables, and upcoming activities.
• Maintain and update the feature and story backlog in ServiceNow/JIRA, ensuring accurate documentation of created and prioritized work.
• Provide updates on prioritizing epics under SMR (Monthly), including status, risks/issues, and accomplishments.

2.) Requirements Tracking & ServiceNow Support

• Support Requirements Gathering by outlining/tracking requirements, documenting next steps, and maintaining corresponding trackers.
• Consolidate requirements gathered during meetings and distribute them to the appropriate teams prior to the next meeting.
• Prepare and log user stories in ServiceNow Agile and JIRA based on gathered requirements.
• Assist with team coordination, consolidating next steps and communicating them via team channels.

3.) Facilitation & Leadership

• Facilitate meetings, capturing requirements and action items in real-time while screen-sharing when needed.
• Support the team in reviewing action items from previous meetings, with the stretch goal of leading discussions.

4.) Documentation & Communication

• Work with the ServiceNow Developers and DevOps specialists to develop comprehensive technical documentation for all development and operational processes, ensuring clarity and accessibility for team members and stakeholders.
• Design and conduct training sessions with the project team for end users to enhance understanding and utilization of new systems and processes.
• Communicate effectively with stakeholders at all levels, providing updates on project progress, challenges, and solutions.

Qualifications:

• Clearance: US Secret Clearance
• Bachelor's degree in Business Administration, Information Technology, or a related filed, or equivalent work experience
• Minimum 1 year of experience in a related functional analyst, business analyst, or IT service management role.

Skills:

• Strong ability to manage multiple tasks, meet deadlines, and adapt to shifting priorities.
• Proficiency in preparing project reports, tracking deliverables, and coordinating with multiple stakeholders.
• Strong problem-solving and analytical skills
• Excellent communication, documentation, and collaboration skills.

Preferred Qualifications:

• Experience with Agile methodologies and user story creation in ServiceNow Agile and JIRA.
• Experience with DevOps processes, particularly the Continuous Integration/Continuous Deployment (CI/CD) lifecycle, and tools, such as Jenkins and GitLab.
• Experience with DevOps processes in ServiceNow.
• Familiarity with government clients, particularly DMDC or related defense sectors.

A notification to prospective applicants that reviews, and tests for the absence of any illegal drug as defined in 10 CFR 707.4, will be conducted by the employer and a background investigation by the Federal government may be required to obtain an access authorization prior to employment, and that subsequent reinvestigations may be required. If the position is covered by the Counterintelligence Evaluation Program regulations at 10 CFR part 709, the announcement should also alert applicants that successful completion of a counterintelligence evaluation may include a counterintelligence-scope polygraph examination.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.